Analyst - Member Communications - Work From Home

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Analyst, MCO is responsible for coordinating all aspects of the operational process to deliver the requested communications with the desired channel, accurately, timely and within allowable budget. This individual acts as point of contact to the business requester for all assigned communication projects. He/She will help educate requester on communication options or pull in other subject matter experts to assist with custom needs. This position will be responsible for tracking and the completion of multiple projects of varied complexity simultaneously. The position is structured to work within a team concept yet still affords the autonomy to work independently on specific projects.

Additional Responsibilities, But Not Limited To

• Contributes to routine audits and risk assessments to evaluate the effectiveness of the organization's member communication.

• Analyzes potential risks and vulnerabilities in the company's member systems and processes, and recommends solutions to mitigate those risks.

• Assists with other member-centric departments to ensure compliance with regulatory requirements and industry standards.

• Assists with ensuring the organization's member communication systems and processes are secure, efficient, and compliant with relevant regulations and standards.

• Complies with the processes and procedures for audits, reports, and regulatory standards to ensure security in the organization's member communication systems.

• Conducts complex analyses and reports on member communications for executive-level and senior management, stakeholders, and senior individual contributors.

• Collaborates with senior management, stakeholders, and team members to optimize operational effectiveness and performance of member communication systems.

• Carries out strategic training plans and objectives to ensure member communication processes and procedures are strictly followed.

• Conducts strategic review processes ensuring continuous improvement, compliance, and high-performance standards are upheld with member communications.

Required Qualifications

• 1 years work experience

• Basic awareness of problem solving and decision making skills

• Organizational/Project Management skills

• Proficient in Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint

• Proficient in workflow tools (Aprimo, Eproject, SalesForce, etc.)

Preferred Qualifications

• Strong Communication skills including ability to present and clearly articulate information to their Manager

• Problem Solving capabilities / Pro-active identification of areas requiring improvements

• Critical Thinking to actively and skillfully conceptualize, apply, analyze, and/or evaluate information

• Ability to prioritize and handle multiple work tasks on an on-going basis.

• Highly motivated and able to work with limited supervision within established guidelines.

• General understanding of PBM Operations

• Ability to adapt to an ever-changing environment

• Ability to influence and skills in persuasion

• Working knowledge of Microsoft Visio and Project

• Associates or Bachelors degree

Education

High School Diploma or Equivalent GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/18/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.