Operations Manager

The key responsibilities of the Operations Manager at DaVita include leading a team to drive progress on KPIs, managing a large portfolio of contracts, providing leadership and guidance to direct reports, and influencing stakeholders across various departments to ensure contract obligations are met. Additionally, you will apply project management principles to lead continuous improvement projects.

To qualify for the Operations Manager role at DaVita, candidates should possess a Bachelor’s degree in a relevant discipline or equivalent experience, along with at least five years of experience managing projects or teams. Proven capabilities in driving operations against KPIs and experience in healthcare or contracting are preferred, as well as Lean or Six Sigma expertise.

DaVita is committed to the professional development of all teammates, including the Operations Manager. The company offers various programs and on-demand virtual leadership courses through its StarLearning platform to help strong performers grow within their careers and enhance their skill sets continuously.

An Operations Manager at DaVita can expect a comprehensive benefits package, which includes medical, dental, and vision coverage, a 401(k) match, and paid time off, among others. Furthermore, DaVita provides resources for family support, counseling sessions, and maternity/paternity leave, ensuring that employees maintain a healthy work-life balance.

DaVita aims to create a community-focused environment where all teammates feel they belong. As an Operations Manager, you will be part of this inclusive culture that prioritizes diversity and fosters a sense of belonging across all levels of the organization.

In prioritizing tasks as an Operations Manager, it's essential to assess the urgency and impact of each task on overall team goals. You might describe your approach to using data-driven analysis and stakeholder feedback to prioritize projects and operations that align with the company’s strategic objectives.

When discussing a challenging project, focus on the problem, your approach to tackling it, and the outcome. Be sure to highlight your leadership and problem-solving skills, and how you leveraged team collaboration to achieve successful results.

Motivating a team involves recognizing individual strengths and fostering a supportive environment. You could explain how you utilize regular feedback, professional development opportunities, and a shared vision to inspire your team to achieve their best performance.

Share specific instances where you analyzed key data metrics to identify operational inefficiencies. Discuss the tools you used, your analytical process, and the actionable insights that led to measurable improvements in operations.

Conflict resolution is crucial in management. You could discuss a specific example where you facilitated open communication, listened to differing viewpoints, and worked towards a compromise that ensured smooth collaboration moving forward.

Effective stakeholder management involves clear communication, understanding stakeholder needs, and building strong relationships. Explain your strategies for maintaining transparency, providing timely updates, and aligning stakeholder expectations with operational goals.

Your approach to project management might include detailing your use of project management methodologies like Agile or Lean, how you set objectives, track progress, and adapt plans as needed to ensure successful project delivery while meeting deadlines.

Ensuring compliance involves meticulous tracking of contract terms and deliverables. Discuss how you implement checks and balances, establish regular reviews, and communicate expectations with both your team and the payors to uphold these obligations diligently.

Talk about specific software and technologies you've utilized for workflow management, like project tracking systems and data analytics tools. Explain how these tools helped you streamline operations and improve efficiency within your team.

When answering this question, mention DaVita’s commitment to building a community and your alignment with their values. Share your passion for healthcare operations and how you believe you can contribute to their mission of making a positive impact in the healthcare community.