Inbound Sales Representative - Base + Uncapped Commission

As an Inbound Sales Representative at DISH, your key responsibilities will include positioning and selling DISH and Boost Mobile products to both new and existing customers. You'll assess customer needs and provide effective solutions while maintaining a focus on performance goals. Additionally, you'll manage your time effectively during call engagements and ensure you deliver excellent customer service to foster lasting relationships.

To qualify as an Inbound Sales Representative at DISH, candidates must hold a high school diploma or GED. We value a competitive spirit, a growth mindset, and a customer-focused attitude. Although this is an entry-level position and no prior experience is required, you'll need to be dependable, possess excellent communication skills, and be open to flexible working hours, including evenings and weekends.

DISH provides an extensive paid training program for new Inbound Sales Representatives, which includes computer-based modules, hands-on activities, realistic call shadowing, and mentorship. This comprehensive training ensures that all new hires, regardless of their prior experience, smoothly transition into their roles and become confident in representing our products and services.

The compensation for an Inbound Sales Representative at DISH starts with a non-negotiable base pay of $20.50 per hour, accompanied by uncapped commission potential. This means your earnings can grow significantly, especially for those top performers who make well over six figures annually. The on-target earnings for your first year are projected to be around $68,000.

DISH offers a robust benefits package for their Inbound Sales Representatives, including comprehensive health insurance options, a 401(k) plan with company matching, an Employee Stock Purchasing Program, and tuition reimbursement for further education. Additionally, employees enjoy perks like complimentary DISH TV programming, discounts on services, and an engaging rewards program.

When faced with a challenging customer call, it's important to stay calm and listen actively to the customer's concerns. Acknowledge their issues and assure them that you're there to help. Use your product knowledge to provide solutions tailored to their needs, and don't hesitate to seek your team's expertise if necessary. Highlighting your customer service skills and resilience will showcase your capability for this role.

To meet sales targets, focus on building rapport with customers, understanding their needs, and effectively communicating the value of DISH's products. Utilize your product knowledge to present compelling arguments and leverage upselling techniques where appropriate. Also, maintaining a positive attitude and competitive spirit will help keep you motivated to achieve your sales goals.

Think of a specific instance where you identified a customer's concern, listened carefully, and worked to resolve the issue. Emphasize how you maintained communication throughout the process and followed up to ensure satisfaction. This demonstrates not just problem-solving skills, but also your commitment to customer service, which is essential for the Inbound Sales Representative role at DISH.

Research DISH and its offerings before your interview. Be prepared to discuss the various products like satellite TV services, streaming options, and mobile phone plans. Show your enthusiasm for the company’s mission and how its innovations in connectivity can improve customer experiences. This illustrates your preparedness and genuine interest in the role.

Demonstrating dependability is crucial. You can do this by providing examples of how you consistently meet deadlines or commitments in your previous roles. Discuss your punctuality, reliability in completing tasks, and how you handle responsibilities effectively. Highlighting specific instances where you've proven your dependability will strengthen your case.

In an interview setting, you could mention your competitive spirit and desire to achieve targets. Talk about what drives you, whether it's a passion for helping customers find the right solutions, the thrill of closing a sale, or the financial incentives tied to performance. Make sure to link this motivation to your potential success as an Inbound Sales Representative at DISH.

Your communication style should be clear, friendly, and professional. In the context of the DISH role, emphasize active listening, adaptability, and engagement with customers. Provide examples of how you tailor your communication based on the audience's needs, which shows your effectiveness in sales interactions.

Discuss previous roles where you were part of a team, emphasizing how you collaborated with colleagues to achieve shared goals. Highlight the importance of teamwork in reaching sales targets, sharing knowledge, and supporting each other, which aligns with the values at DISH.

Express your commitment to continuous learning by noting the importance of staying informed about DISH's offerings. Mention methods such as attending training sessions, engaging in team briefings, and participating in customer interactions that will enhance your product knowledge and customer service skills.

Acknowledge the challenge of handling difficult customer interactions and maintaining sales targets. Discuss strategies you might employ, such as seeking feedback, utilizing support resources, and maintaining a positive mindset to navigate challenges effectively. Reflecting on your proactive attitude will impress interviewers for the Inbound Sales Representative position.