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Inside Sales Account Manager

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Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

Start Date: Monday, April 21st

What you’ll be doing:

Primary point of contact and build long-term relationships with customers
Effectively manage your book of business through productivity and pipeline management
Collaborate with internal business partners
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Manage existing customer accounts to drive sales and achieve profit margins
Consistently meet or exceed productivity metrics and goals
Build and develop internal and external business relationships
Make outbound sales calls to grow customer base
Educate our customers on our products, programs, and consolidation opportunities

What you bring to the table:

A high level of integrity in all business dealings
Strong time management and organization skills
Strong time management skills
Ability to uncover, develop, and close sales
Strong relationship building skills
Knowledge of product, pricing, competition, and sales objectives
Ability to sell company values and services, in addition to program features and benefits via phone and internet
Adaptable to a fast-paced organization that changes to continuously improve the customer experience
Ability to sell multiple buyer levels within small to mid-sized customers

What’s needed- Basic Qualifications:

High school diploma or G.E.D
6 months+ of relevant experience in sales or customer service role
Effective communication (oral and written) and effective relationship building skills

What’s needed- Preferred Qualifications:

Proven account management or other relevant experience
Creative and cognitive thinking ability
High level of business acumen and sales strategy
Excellent oral and written communication skills
Proficient computer skills and knowledge of Microsoft Office
Strong organizational and problem-solving skills
Ability to work in a fast-paced environment and adjust well to change

We Offer:

Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Average salary estimate

$57500 / YEARLY (est.)

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$45000K

$70000K

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What You Should Know About Inside Sales Account Manager, Staples, Inc.

Join Quill as an Inside Sales Account Manager to be at the forefront of our sales efforts! Quill, part of the Staples family, boasts a rich history in the office supply industry since 1956. Our mission is to provide top-notch essential services and award-winning customer support that ensures both our customers and associates thrive. In this role based in Schaumburg, IL, you will be the primary point of contact for our clients, building long-term relationships and managing your own book of business. Collaborating with internal partners, you will ensure our customers are delighted with their experience while driving sales and maintaining profit margins. Your strong organizational skills and integrity will shine as you exceed the expected productivity metrics and goals. You'll make outbound sales calls, educate clients on our vast range of products, and leverage your exceptional relationship-building talents to grow our customer base. If you have a high school diploma or G.E.D, at least six months of relevant experience, and possess effective communication skills, we want to hear from you! Join Quill and experience the rewards of a diverse and inclusive culture that values the contributions of every associate. Let's work together to surpass our customers' expectations!

Frequently Asked Questions (FAQs) for Inside Sales Account Manager Role at Staples, Inc.

What are the responsibilities of the Inside Sales Account Manager at Quill?

As the Inside Sales Account Manager at Quill, you'll be the primary point of contact for customers, managing your own book of business and building lasting relationships. Your daily responsibilities include making outbound sales calls, ensuring customer satisfaction, collaborating with internal teams, and educating clients about our product offerings and consolidation strategies to drive sales.