Assistant Manager(08870) - 2410 DeKalb Medical Pkwy

As an Assistant Manager at New Moon Pizza, LLC, you will be responsible for overseeing all operations during your shifts. This includes managing and directing the team of 3 to 15 employees, handling customer interactions, and ensuring that every order is taken and delivered promptly. You will also manage cash flow and inventory to ensure the store operates smoothly while maintaining Domino's standards for quality and cleanliness.

To qualify for the Assistant Manager position at New Moon Pizza, LLC, you must be at least 18 years old and have your own insured vehicle. Additionally, you should have a clean driving record and be able to pass a Motor Vehicle Record check and a criminal background check. Previous leadership experience is essential, as you will be motivating and managing a team during your shifts.

New Moon Pizza, LLC prides itself on fostering a positive working environment by focusing on teamwork and strong community presence. As an Assistant Manager, you will be encouraged to maintain a friendly and professional atmosphere, both for your team and the customers. The company values its employees and promotes growth, development, and recognition for good performance.

The work schedule for an Assistant Manager at New Moon Pizza, LLC can vary based on the store's needs. However, you can typically expect to work shifts that include evenings, weekends, and possibly holidays. Flexibility and the ability to manage various shift patterns are essential for this role as you will oversee different team members on each shift.

New Moon Pizza, LLC is committed to supporting the growth of its Assistant Managers by providing ongoing training and development opportunities. From learning how to manage inventory effectively to enhancing customer service skills and leadership techniques, you will have access to various resources that help you excel in your role and grow within the company.

To respond effectively to a difficult customer, remain calm and listen actively to their concerns. Offer empathetic solutions and seek to resolve the issue quickly. Highlighting how I can guide the team to ensure exceptional service while addressing the customer’s needs shows my leadership abilities.

Share a specific instance where you motivated your team to achieve a common goal, addressing challenges they faced and how you helped them overcome those. Discuss what you learned from the experience about teamwork and leadership, emphasizing the impact of a positive attitude.

During busy shifts, I prioritize tasks, delegate responsibilities effectively, and maintain open communication with my team to ensure everyone is on the same page. Staying organized and focused helps reduce stress and contributes to a smooth operation.

I would regularly review our procedures for cleanliness, train staff on food safety protocols, ensure proper storage and handling of ingredients, and monitor each shift to maintain compliance with health regulations. Consistency in following these measures eliminates risks and ensures product quality.

In challenging moments, I focus on maintaining transparency and open dialogue, which fosters trust. I encourage team members by recognizing their efforts and providing support where needed. Sharing success stories or rewarding good work can uplift team morale.

To handle conflicts, I would address the situation promptly by discussing the issue privately with the involved parties. Encouraging an open discussion helps both sides express their concerns, and I would mediate to find a fair resolution focusing on teamwork and positive outcomes.

Great customer service means going above and beyond to meet customers' needs, ensuring they leave satisfied with their experience. It involves listening to their feedback, acting promptly on requests, and creating a friendly environment that invites them back.

I ensure effective communication through regular team meetings, encouraging feedback, and utilizing digital tools to share information quickly. Keeping everyone informed creates a cohesive work environment where everyone can thrive.

I follow strict cash control procedures by regularly reconciling the cash register, training staff on handling payments, and implementing checks to prevent discrepancies. Being diligent helps safeguard the store’s finances and build trust with my team.

Express genuine interest in New Moon Pizza, LLC's community-focused values and dedication to quality and customer service. Highlight your passion for the industry and how you see yourself contributing to the team's success while growing professionally within such a vibrant and supportive organization.