Assistant Manager(09427) - 4219 S Othello St., Suite 105-B - job 2 of 2

As an Assistant Manager at Team Seattle Domino's, your primary responsibilities will include greeting customers with a smile, operating the register, making products to Domino's standards, maintaining a clean work environment, and enforcing company policies. You'll also assist in scheduling, staffing, coaching, and training team members to help them improve their skills while ensuring excellent customer service.

To qualify for the Assistant Manager position at Team Seattle Domino's, candidates should be at least 18 years old and have a background in retail or food service. Strong multitasking, effective communication skills, and the ability to lead by example are key. It's also essential to be comfortable engaging with customers and team members in a friendly, professional manner.

The pay structure for the Assistant Manager position at Team Seattle Domino's varies based on experience and role, with pay ranging from $21.50 per hour for Shift Managers to $24.75 per hour for more advanced positions. Team members also have access to sick leave, medical, vision, and dental benefits depending on eligibility.

The GMiT (General Manager in Training) program at Team Seattle Domino's is designed for those who aspire to grow within the company. As an Assistant Manager, you will have the opportunity to participate in this program, receiving the training and mentorship necessary to prepare you for future leadership roles while actively contributing to the team's success.

Success as an Assistant Manager at Team Seattle Domino's hinges on strong leadership skills, exceptional customer service abilities, and a positive, collaborative attitude. You'll need to be able to communicate effectively, multitask efficiently, and demonstrate dependability in your role, all while fostering a supportive team environment.

When faced with a difficult customer, the key is to remain calm and empathetic. Listen carefully to their concerns, acknowledge their feelings, and try to find a solution that satisfies them while adhering to company policies. Showing that you care can turn a negative experience into a positive one.

In training a team member, it's essential to communicate clearly and lead by example. Share specific techniques you've used to convey important skills, emphasizing the importance of feedback and encouragement to build confidence. Highlighting a successful training story can showcase your coaching abilities.

To motivate my team as an Assistant Manager at Team Seattle Domino's, I would set clear goals, celebrate milestones, and encourage open communication. Providing rewards and recognition for good performance and fostering a positive work environment can significantly boost team morale.

Prioritizing tasks during a busy shift involves assessing the immediate needs of the business and customer service. I would focus on critical tasks such as ensuring orders are prepared promptly, maintaining an efficient workflow, and supporting team members in their roles to ensure everything runs smoothly.

My approach to resolving team conflicts includes addressing issues promptly and facilitating open conversation between team members. By encouraging a collaborative approach to problem-solving, we can maintain a positive atmosphere while ensuring the team stays focused on our common goals.

Maintaining cleanliness involves setting expectations, conducting regular checks, and encouraging team members to take ownership of their areas. Implementing a routine clean-up schedule and providing training on proper sanitation practices ensures we meet health standards and create a welcoming atmosphere.

To answer this question, think about specific strategies you implemented to drive sales, whether through team motivation, promotional efforts, or excellent customer service. Quantifying your success will highlight your ability to achieve results in a managerial role.

The most crucial aspect of customer service is ensuring that customers feel valued and appreciated. Creating genuine connections through active listening and addressing their needs promptly can lead to customer loyalty and satisfaction, benefitting the entire team and business.

Handling staff scheduling involves understanding peak business hours and individual team members' strengths and availability. I would use this insight to create a balanced schedule that optimizes performance while ensuring that workload is distributed fairly and effectively.

When answering why you want to work at Team Seattle Domino's, focus on the positive work culture, opportunities for advancement, and your passion for the pizza industry. Highlight how your values align with the company’s mission and your eagerness to contribute meaningfully.