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Customer Service Rep(09180) - 360 S. Weber Rd. image - Rise Careers
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Customer Service Rep(09180) - 360 S. Weber Rd.

Job Description

Customer Service Representative


The following general description applies to all Customer Service Representatives.

Please read the detailed information listed below.



Job Duties

• Deal directly with customers either by telephone, electronically or face to face.

• Have a memorized knowledge of our menu.

• Handle and resolve customer inquiries and complaints.

• Smile both over the phone and when face to face with all customers.

• Help in preparing of food products.

• Clean, sweep and help keep the front of the store clean.

 

Training - Orientation and training provided on the job.

 

 

Communication Skills - Ability to communicate verbally with customers and co-workers to

process orders both over the phone and in person on our touch screen computer system.

Must have a clear and upbeat speaking voice when communicating with customers.

 

 

Essential Functions/Skills - Ability to add, subtract, multiply, and divide accurately and quickly

(may use calculator). Must be able to make correct monetary change. Verbal, writing, and

telephone skills to take and process orders. Motor coordination between eyes and hands/fingers

to rapidly and accurately make precise movements with speed. Ability to enter orders using a

computer keyboard or touch screen.

 

 

REMEMBER WE ARE LOOKING FOR PEOPLE WHO ARE:

 

 

Clean Cut & Personable

Outgoing & Energetic

Dependable, Reliable & Punctual

Prompt & Responsible

Quick Learner & Self Motivated
 

Starting pay rate is $15/hr

 

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Average salary estimate

$31200 / YEARLY (est.)
min
max
$31200K
$31200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(09180) - 360 S. Weber Rd., Domino's

Are you looking for an exciting opportunity to kickstart your career in customer service? 360 S. Weber Rd. is on the hunt for a vibrant Customer Service Representative to join our dynamic team in Romeoville, IL. As a Customer Service Rep, you’ll connect with our valued customers via phone, online, and face-to-face. Your role involves diving deep into our menu, assisting customers with their inquiries, and resolving any issues with a smile. You will also help prepare delicious food products and maintain a clean workspace, ensuring every customer has a delightful experience. Don’t worry if you’re new to this type of job, as we provide thorough orientation and training on the job! To excel in this position, you’ll need great communication skills and a clear, upbeat voice to keep our customers happy. Mathematical skills are important too, as you’ll handle cash and make change accurately. We are looking for individuals who are clean-cut, personable, and possess a positive attitude. Your dependability and punctuality will ensure our customers receive the best service possible. If you’re energetic, motivated, and eager to learn, we want to hear from you! Join us at 360 S. Weber Rd. and start your journey at a starting pay rate of $15/hr. We can’t wait to meet you!

Frequently Asked Questions (FAQs) for Customer Service Rep(09180) - 360 S. Weber Rd. Role at Domino's
What are the key responsibilities of a Customer Service Representative at 360 S. Weber Rd.?

As a Customer Service Representative at 360 S. Weber Rd., your main responsibilities include interfacing directly with customers through various channels, resolving inquiries and complaints, and preparing food products. You'll also need to maintain cleanliness in the store and have a solid understanding of our menu to provide exceptional service.

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What kind of qualifications do I need to apply for the Customer Service Rep position at 360 S. Weber Rd.?

To apply for the Customer Service Rep role at 360 S. Weber Rd., you should possess strong verbal communication skills, the ability to perform basic math operations quickly and accurately, and a clear and friendly speaking voice. Being personable, reliable, and eager to learn is also crucial for this position.

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Is training provided for the Customer Service Representative position at 360 S. Weber Rd.?

Yes! When you join as a Customer Service Representative at 360 S. Weber Rd., you will receive comprehensive orientation and on-the-job training to ensure you are well-prepared to perform your duties effectively.

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What is the work environment like for a Customer Service Rep at 360 S. Weber Rd.?

The work environment for a Customer Service Rep at 360 S. Weber Rd. is dynamic and engaging! You'll interact with enthusiastic customers, work alongside a supportive team, and enjoy a fast-paced atmosphere where every day brings new challenges and rewards.

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What is the starting pay for a Customer Service Representative at 360 S. Weber Rd.?

The starting pay for a Customer Service Representative at 360 S. Weber Rd. is $15/hr, offering a competitive wage as you embark on your career in the customer service industry.

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Common Interview Questions for Customer Service Rep(09180) - 360 S. Weber Rd.
How do you handle difficult customers as a Customer Service Representative?

To effectively address difficult customers, it’s important to stay calm, listen actively to their concerns, and show empathy. As a Customer Service Representative at 360 S. Weber Rd., addressing their issues with a positive attitude will help build trust and foster a better resolution.

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Can you describe a time you went above and beyond for a customer?

Think of a specific scenario where you provided exceptional service. As a prospective Customer Service Representative at 360 S. Weber Rd., emphasize how you anticipated customer needs and delivered extra help to ensure a positive experience.

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What strategies do you use to manage your time effectively while dealing with customers?

Effective time management in a customer service role involves prioritizing tasks and using tools like to-do lists. Mention how you would balance multiple inquiries and tasks as a Customer Service Representative at 360 S. Weber Rd. while still offering quality service.

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What do you think is the most important skill for a Customer Service Rep?

The most important skill for a Customer Service Representative is strong communication. Being able to convey information clearly and empathetically to customers at 360 S. Weber Rd. will not only enhance customer satisfaction but also create a positive work environment.

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How do you ensure accuracy when taking customer orders?

To ensure accuracy when taking customer orders, it is crucial to listen attentively and confirm details with the customer. For the Customer Service Representative role at 360 S. Weber Rd., highlight any past experiences where you demonstrated precision in processing orders.

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Why do you want to work at 360 S. Weber Rd. as a Customer Service Rep?

Express your enthusiasm for the company culture at 360 S. Weber Rd. and how you resonate with its commitment to excellent customer service. Show that you understand the values of the business and how they align with your own professional goals.

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What do you enjoy most about working in customer service?

In your answer, express genuine enjoyment in helping others and the satisfaction that comes from resolving issues. As a Customer Service Representative at 360 S. Weber Rd., discuss how positive interactions with customers can make each day fulfilling.

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How do you approach training for a new system or tool?

Discuss your proactive attitude towards learning new systems or tools. For a Customer Service Representative at 360 S. Weber Rd., explain how you embrace training and seek additional resources or practice to enhance your skills.

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What would you do if you noticed a co-worker struggling with their tasks?

It’s important to foster teamwork. As a Customer Service Representative at 360 S. Weber Rd., you'd want to approach the co-worker to offer assistance and provide support, ensuring that the team works efficiently together.

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What is your strategy for learning a complex menu?

Share techniques such as breaking the menu into sections, using mnemonic devices, or frequent practice. As a Customer Service Rep at 360 S. Weber Rd., you would emphasize how these strategies can facilitate better service to customers.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
March 23, 2025

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