Training Specialist - LTSS Service Coordination

As a Training Specialist - LTSS Service Coordination at Elevance Health, your key responsibilities include facilitating various performance-based learning events, utilizing diverse media for synchronous and asynchronous training, and managing classroom dynamics effectively. You'll also measure learner satisfaction and ensure that your training approaches are inclusive of cultural differences, both domestically and globally. Additionally, you will need to keep updating your technical skills and partner closely with leadership on addressing learner needs and performance issues.

To qualify as a Training Specialist - LTSS Service Coordination at Elevance Health, a BA/BS in a related field is required, along with a minimum of four years of relevant training experience. Alternatively, a combination of education and experience may also be sufficient. Experience in clinical or sales roles, certification in the field, and familiarity with managed care practices are preferred qualifications that can enhance your candidacy for this position.

Training Specialists - LTSS Service Coordination at Elevance Health utilize a blend of training methods, including performance-based learning events, synchronous and asynchronous learning opportunities. They may adopt varied media to adapt to the diverse needs of learners. This can include both in-person and remote learning environments, reflecting the hybrid work model that Elevance Health embraces.

The work culture for Training Specialists - LTSS Service Coordination at Elevance Health is centered around growth, collaboration, and innovation. Elevance Health values the contributions of its associates and encourages them to pursue personal and professional development. With a focus on making an impact in the healthcare sector, the environment is dynamic and fosters teamwork, inclusivity, and a culture of learning.

Yes, travel is a component of the Training Specialist - LTSS Service Coordination role at Elevance Health. While many training events may take place virtually, there will be occasions when you will need to visit different Elevance Health locations. This flexibility and readiness to travel helps ensure tailored support and training effectiveness across various operational areas.

When discussing your qualifications for the Training Specialist - LTSS Service Coordination role, highlight your educational background and relevant training experience. Share examples of past training programs you facilitated, the methods you employed, and how you measured success. Your response should convey both your expertise and your enthusiasm for fostering a positive learning environment.

To answer this, discuss the various metrics you use to evaluate training effectiveness, such as learner feedback, performance assessments, and client satisfaction surveys. Mention the importance of continuously improving your training based on this data and how your adaptable approach helps to tailor future sessions, making a real impact on employee performance.

In this question, consider sharing a specific example where you faced difficulties, such as engaging a reluctant audience or adapting content on the fly. Emphasize your problem-solving skills, how you remained calm under pressure, and the strategies you used to turn the situation into a successful training outcome.

To create an engaging learning environment, share strategies such as interactive activities, real-life examples, and open discussions that foster participation. Discuss how you tailor these strategies to meet the varying needs of learners, considering differences in learning styles and cultural backgrounds to enhance the overall training experience.

Answering this question involves detailing how you stay informed about industry trends, emerging technologies, and best practices. Provide examples of how you revise training content regularly, collaborate with subject-matter experts, and leverage feedback from past sessions to ensure your materials remain relevant and effective.

In your response, emphasize the importance of feedback in assessing learning outcomes and improving your training techniques. Explain how you solicit feedback from participants, incorporate it into your evaluations, and how it influences your approach to facilitate continuous improvement in your delivery.

Discuss your understanding of audience analysis and how you adjust your training approach based on factors such as professional background, cultural factors, and skill levels. Provide examples of situations where you’ve successfully modified your training style to resonate with various learner demographics.

In discussing the key skills, highlight areas such as strong communication, adaptability, cultural awareness, and expertise in adult learning principles. Share how your experience aligns with these skills and how they are crucial for creating impactful and relevant training experiences.

To respond effectively, share techniques like maintaining a positive demeanor, setting clear expectations, and using private conversations to address any concerns. Highlight your approach to keeping the training focused and engaging while being responsive to participant needs.

In your answer, express your passion for education and personal development, as well as your commitment to improving healthcare outcomes. Discuss how the opportunity to influence learning and help others grow in their roles keeps you motivated and dedicated in the Training Specialist position.