Assistant Manager - Ettamogah Hotel

As an Assistant Manager at Ettamogah Hotel, your responsibilities include overseeing daily operations, mentoring staff, managing back-of-house administration, recruiting team members, creating effective rosters, and delivering top-notch guest experiences. Essentially, you'll ensure everything runs smoothly and train your team to succeed.

To apply for the Assistant Manager position at Ettamogah Hotel, you will need hospitality or retail leadership experience, preferably in food, bars, and gaming. Strong customer service skills, the ability to lead a multi-skilled team, and relevant industry qualifications, including RSA and RCG, are essential to succeed in this role.

As an Assistant Manager at Ettamogah Hotel, you will enjoy an exclusive discount card for ALH Hotels, BWS, and Dan Murphy’s, as well as access to exclusive well-being services. You will also have dedicated learning and development opportunities to help you grow in your career and personal life.

Taking on the Assistant Manager role at Ettamogah Hotel can significantly impact your career by providing you with hands-on leadership experience, mentoring opportunities, and a chance to develop critical hospitality skills that are highly valued in the industry. This role can be a stepping stone to higher management positions within the Endeavour Group.

Working at Ettamogah Hotel is unique due to its vibrant atmosphere, dedication to exceptional service, and a commitment to team culture. We're not just a pub; we're a destination where creating moments that matter is our priority, fostering a sense of community among staff and guests alike.

When discussing your leadership style for the Assistant Manager role, focus on collaboration and motivation. Highlight how you inspire your team through coaching and support, ensuring everyone feels valued and recognized while aiming for the common goal of providing excellent guest service.

To answer this question effectively, emphasize the importance of open communication and mediation. Describe a situation where you facilitated a discussion, encouraging both parties to express their concerns, leading to a resolution that fostered a positive work environment.

Share innovative ideas such as soliciting guest feedback, training staff on exceptional service standards, and introducing new menu items or events that align with guest preferences. Your answer should illustrate a proactive approach to enhancing the overall guest experience.

Describe a busy service scenario where your leadership and organizational skills proved vital. Discuss how you prioritized tasks, delegated responsibilities efficiently among team members, and ensured that every guest was attended to promptly, maintaining high service quality.

Discuss your approach to compliance, including regular staff training on health and safety protocols, conducting routine checks, and staying updated on industry regulations. Show that you prioritize safety and are committed to creating a secure experience for both staff and guests.

Highlight techniques such as recognizing individual strengths, fostering a positive environment, and providing growth opportunities that resonate with your team members. Tailoring your approach to meet diverse motivational needs will showcase your adaptability as a leader.

Explain your process for analyzing previous peak times, estimating guest flow, and adjusting schedules. Additionally, mention the importance of cross-training staff to ensure flexibility and responsiveness during busy periods.

Articulate that as an Assistant Manager, fostering a team culture involves building trust, encouraging open communication, celebrating successes, and promoting a sense of belonging within the team. Your role is critical in setting the tone for the workplace environment.

Discuss the importance of knowing your venue's unique selling points. Talk about methods like staff training to effectively promote specials, creating targeted marketing campaigns, and using social media to showcase special events and guest experiences.

Reflect on qualities such as excellent communication, adaptability, strong leadership, and a passion for hospitality. Convey that these traits enable you to connect with both the team and guests while managing day-to-day operations efficiently.