Post Sales Engineer

As a Post Sales Engineer at Envoy, you will align closely with the Customer Success team to manage all aspects of the post-sales process. This includes delivering technical demos for new features, conducting security reviews, troubleshooting technical issues, and setting realistic expectations for customers. Your role will also involve working with a customer’s IT and legal teams to ensure compliance and integration of our solutions into their environment.

To qualify for the Post Sales Engineer position at Envoy, you should have 5+ years in a technical solutions engineering or partner engineering role, or 5+ years as an Implementation Engineer. Strong SQL skills, familiarity with git, and a basic understanding of APIs are important. Additionally, experience in working with JavaScript, Typescript, and debugging skills will be advantageous.

The Solutions Engineering team at Envoy plays a pivotal role in supporting customer success by acting as the bridge between customers and various internal departments. The team engages directly with customers during the implementation phase, providing technical guidance, educational support, and gathering feedback that influences product development, ensuring that the customer needs align with Envoy's goals.

A successful Post Sales Engineer at Envoy should possess a mix of technical and communication skills. You'll need to demonstrate problem-solving strategies, proficiency in SQL and JavaScript, and the ability to educate others on complex technical topics. Strong interpersonal skills will enable you to communicate effectively with IT directors, legal teams, and software developers.

Yes, the Post Sales Engineer position at Envoy may require travel to customer or partner engagements on an as-needed basis, which is expected to be less than 25% annually. This flexibility allows you to connect directly with our clients and ensure their success with our solutions.

When discussing your experience in a technical solutions engineering role, focus on specific projects where you had a direct impact on client satisfaction and product implementation. Highlight your ability to troubleshoot complex technical issues, your familiarity with APIs, and how you effectively communicated with cross-functional teams to drive solutions.

In handling challenging customer situations, it’s vital to listen actively to the customer's concerns. Provide them with empathetic communication, work to understand their needs, and clarify any misunderstandings. Examples of how you've navigated similar challenges in the past can showcase your problem-solving skills and commitment to customer success.

A good customer experience is built upon clear communication, timely responses, and a proactive approach to solving issues. As a Post Sales Engineer, being able to understand the customer’s requirements and delivering solutions that exceed their expectations is key. Sharing personal stories of enhancing customer experiences can illustrate your points effectively.

When preparing for a technical demo of a new feature, I start by understanding the customer’s specific needs and how the feature aligns with their goals. I create a tailored presentation that focuses on the practical applications and benefits, allowing for interactive Q&A to address any technical inquiries from the client.

I stay updated with the latest technology trends by subscribing to industry blogs, participating in relevant webinars, and networking with peers. Regularly experimenting with new tools or frameworks enhances my understanding, enabling me to bring innovative solutions to my role as a Post Sales Engineer.

My experience with API integrations includes working with third-party services, understanding RESTful principles, and implementing solutions that streamline data flow between systems. I also emphasize clear documentation to ensure smooth handovers and user satisfaction.

In leading a project, I ensured clear communication with all stakeholders and maintained a detailed project plan. By conducting regular check-ins and being adaptable to changes, I was able to deliver the project ahead of schedule while meeting all compliance and technical requirements.

Prioritizing tasks in a fast-paced environment requires assessing urgency and impact. I utilize project management tools to allocate time effectively, ensuring that critical client issues are addressed promptly while also making continuous progress on longer-term projects.

To ensure data security, I adhere to best practices in compliance and risk management, emphasize confidentiality agreements, and consistently educate clients on safe data handling procedures. My role includes explaining complex security measures clearly to instill confidence in our practices.

I am drawn to Envoy’s innovative approach to workplace solutions and its commitment to customer success. The opportunity to engage directly with clients and influence product development while working with cutting-edge technology resonates with my professional goals and passion for improving the workplace experience.