Job details

Associate Manager

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Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

Sawgrass Mills

Responsibilities

Express is seeking an Associate Manager to join our team.

The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers.

Key Responsibilities

Attract, hire, develop, inspire, and retain top talent
Support an environment, which encourages an exceptionally high level of the store morale.
Focus all store associates on creating an environment built on team work and inspiring a “one team” mentality.
Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to andincluding Sales Leaders, to encourage professional growth and build a bench of talent.
Identify high performing store associates and assist in their growth.
Develop and maximize the success of store associates to achieve sales potential and customer experience.
Attract and hire store associates, up to and including Sales Leaders.
Analyze the business and execute/communicate clear action plans that optimize results.
Manage all aspects of daily store operations.
Ensure all store associates have clarity on goals and action plans.
Provide feedback to help support the creation of clear action plans that optimize results.
Manage and delegate workload and ensure execution of plans and strategies across the store.
Maintain adherence to Company Policies and ensures the safety of store associates and Customers.
Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations,loyalty programs and other company initiatives.
With approval of the Store Manager, builds an effective schedule with the right associate in the right place at the right time.
Support and develop a store environment focused on consistently delivering a great in-store customer experience.
Resolve customer complaints to a positive outcome. Determines source of issues and takes initiative to identify and resolve.
Lead consistent focus on delivering a great customer experience
Create a culture of proactive customer engagement to exceed our customer’s expectations.
Drive loyalty and credit card acquisition through an engaged store team.
Create positive in-store experience through visual standards
Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

Education: High School or Equivalent
Years of Experience: 3-5 of relevant job experience
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements

Critical Skills & Attributes

Previous retail experience preferred
Proven ability to drive sales results
Strong supervisory, communication and customer service skills
Minimum of two years relevant experience
Prior sales management experience

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:

Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Closing

If you would like to know more about the California Consumer Privacy Act click here.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$45000K

$55000K

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What You Should Know About Associate Manager, Express

Join the vibrant team at PHOENIX Retail, LLC as an Associate Manager at our Sawgrass Mills location in Fort Lauderdale! In this pivotal role, you will work closely with the Store Manager to create an exceptional shopping experience for our customers while driving productivity and managing daily operations. Your day-to-day will involve actively recruiting and developing talented team members, from Sales Leaders to new associates, ensuring everyone reaches their full potential. You’ll promote a collaborative, high-morale environment, focusing on teamwork and customer satisfaction. We’re seeking someone who naturally inspires others, prioritizes training, and embraces the concept of continuous improvement. As an Associate Manager, you will engage directly with our valued shoppers, resolving complaints with a positive outcome and fostering loyalty through an engaged team. Your responsibility will include analyzing business performance to communicate clear action plans while optimizing sales and operations opportunities. Not only will you manage merchandise flow to ensure efficiency, but you’ll also empower your team to execute visual merchandising strategies seamlessly. If you have a passion for retail, proven supervisory skills, and a knack for delivering results, this is your chance to shine at Express under the PHOENIX umbrella. Come be part of a team where your contributions are valued and rewarded!

Frequently Asked Questions (FAQs) for Associate Manager Role at Express

What are the primary responsibilities of the Associate Manager at PHOENIX?

As an Associate Manager at PHOENIX, your primary responsibilities will include supporting store operations, recruiting talent, managing training, driving sales, and creating an inspiring in-store experience. You will play a crucial role in developing your team while ensuring compliance with company policies and maintaining high morale.