Case Manager - Womens Health

As a Women's Case Manager at Family Health Centers of San Diego, your primary responsibilities will include processing patient referrals, scheduling appointments, obtaining medical reports, and providing supportive services such as patient education and enrollment assistance. You’ll also track and manage patient care, ensuring all follow-ups and necessary documentation are completed accurately and in a timely manner.

To qualify for the Women's Case Manager position at Family Health Centers of San Diego, you need a high school diploma or GED equivalent, along with a Bachelor's degree in a health-related field or four years of relevant experience in healthcare. Bilingual English/Spanish is preferred to better serve our diverse patients.

New Women's Case Managers at Family Health Centers of San Diego undergo comprehensive training that encompasses the organization’s mission, values, and patient care protocols. You will learn to navigate our systems for scheduling, documentation, and patient interaction to provide the highest quality of service. Continuous support from your peers and leadership ensures you have the resources you need for success.

Family Health Centers of San Diego invests in the professional growth of its Women's Case Managers by offering continuous training programs, workshops, and opportunities to attend conferences. Our strong culture encourages further education and skill advancement, which can enhance your career trajectory within the organization.

FHCSD provides a competitive salary and a robust benefits package for its Women's Case Managers, including paid time off, medical/dental/vision insurance, a retirement plan with an employer match, and various employee wellness programs. This comprehensive benefits scheme reflects our commitment to the well-being of our employees as well as the communities we serve.

When answering this question, share specific examples of how you've managed patient care in the past. Highlight your ability to follow up on patient needs, coordinate medical appointments, and ensure compliance with healthcare protocols. Make sure to demonstrate your commitment to cultural competency and empathetic service.

Discuss your organizational strategies, such as using task lists, digital management tools, or prioritization methods that help you maintain thorough and accurate records while ensuring no patient follow-ups slip through the cracks.

Emphasize your understanding of cultural sensitivity and how you adapt your communication style to meet the needs of each patient. Provide examples of how you have engaged with bilingual patients or those with varying levels of health literacy.

Clarify your understanding of confidentiality protocols and explain the steps you take to protect patient information, ensuring that your actions comply with HIPAA and organizational standards.

Share your personal connection to community health and why you believe it is essential to provide equitable healthcare services. This will help the interviewer see your passion and commitment to women's health.

Convey your approach to assessing patient needs through active listening, thorough questioning, and collaborating with interdisciplinary teams to develop tailored care plans that address the unique challenges faced by each patient.

Share a specific instance where teamwork was essential for patient care. Discuss the roles of your teammates, the challenges encountered, and how collaboration resulted in positive patient outcomes.

Mention specific resources like professional organizations, online courses, or journals that you follow to keep your knowledge updated. Regular learning shows your commitment to providing the best possible care.

Discuss qualities such as empathy, active listening, and problem-solving skills. Provide rationale for your choice by relating it to patient experiences and outcomes.

Reflect on the organization’s mission and values in your response. Articulate your alignment with FHCSD's commitment to community health and how your skills and passion make you a great fit for the role.