Server

As a Server at Fogo de Chão, your key responsibilities will involve warmly welcoming guests, presenting our menu, and assisting them with any inquiries about meal preparations. You'll also take and serve beverage and dessert orders, while continuously collaborating with our Churrasqueiros to fulfill special requests. Additionally, teamwork is essential, as you'll support fellow servers and manage beginning and closing shift duties.

To succeed as a Server at Fogo de Chão, applicants must be capable of lifting objects weighing up to 25 lbs, stand for extended periods, and maintain a quick pace throughout service. Flexibility to work weekends and holidays is essential. We value individuals who are eager to provide excellent service and contribute to our warm, welcoming environment.

Fogo de Chão provides an attractive benefits package for full-time Server positions, including Medical, Dental, and Vision insurance after 60 days of employment. Additionally, we offer life insurance, short-term disability coverage, and a variety of voluntary benefits, including pet insurance. Part-time team members also enjoy health plan options and supplemental benefits from day one.

While prior experience in a similar role may be beneficial, it is not mandatory for the Server position at Fogo de Chão. We are looking for passionate individuals with a desire to learn and grow within our team. We provide the training necessary for you to succeed in this dynamic environment!

At Fogo de Chão, we cultivate a culture of teamwork and support. Our values such as 'Deixa Comigo' reflect our commitment to interdependence among team members. We encourage open communication, collaboration, and the celebration of each other's successes, making every team member feel supported and integral to our mission.

Excellent customer service is about creating memorable dining experiences by being attentive, friendly, and knowledgeable about the menu. As a Server, it’s vital to anticipate guest needs, respond to inquiries, and ensure that every aspect of their meal is enjoyable.

Handling difficult customers requires patience and empathy. Acknowledge their concerns, listen actively, and work towards a solution. Maintaining a calm demeanor and showing genuine care can often turn a challenging situation into a positive experience.

Prioritization and organization are key. I like to keep a mental checklist of orders, remain aware of guest needs, and utilize team support. Staying focused on tasks while being flexible to shift priorities as needed is essential for success.

Teamwork is vital in delivering seamless service. As servers, we rely on each other for communication, support, and to ensure all guests are attended to promptly. Celebrating our collective efforts strengthens our bond and leads to a positive dining experience.

If I made a mistake with a guest's order, I would apologize immediately and rectify the situation. Promptly communicating and offering a solution, such as a revised order or a complimentary item, demonstrates accountability and commitment to guest satisfaction.

I believe being knowledgeable about menu items enhances the guest experience. I would spend time studying the menu, learning about ingredients, and actively participating in training to provide insightful recommendations and answer queries effectively.

I am motivated by the excitement of creating exceptional dining experiences and the joy it brings to guests. Building relationships with guests and being part of a supportive team fuels my passion for the role.

To ensure a positive dining experience, I focus on attentiveness, engaging with guests, and being responsive to their needs. Consistently providing excellent service while being knowledgeable about menu items can significantly enhance their experience.

In a previous role, a guest complimented me on my attentiveness and prompt service during a busy evening. This feedback reinforced the importance of prioritizing guest needs and motivated me to keep delivering high-quality service.

Before a busy service shift, I double-check my station for readiness, review the menu, and prepare mentally to deliver great service. Effective communication with my team ensures we are all aligned and ready to handle high volumes efficiently.