Sr. Manager, Learning Experience - Field, Gap

As the Senior Manager, Learning Experience at Gap, your primary responsibilities include developing and delivering tailored learning experiences for retail store employees, partnering with store leaders to assess training needs, and acting as a learning consultant to ensure that learning strategies align with store-level objectives.

To apply for the Senior Manager, Learning Experience position at Gap, candidates should possess a Bachelor's degree in Learning & Development, Organizational Development, Retail Management, or a related field, along with over 5 years of experience in learning design and facilitation, preferably within a retail context.

The Senior Manager, Learning Experience at Gap enhances employee development by creating engaging learning solutions that empower store employees, ensuring alignment with the brand's objectives, and fostering a culture of continuous learning tailored to the fast-paced retail environment.

Essential skills for the Senior Manager, Learning Experience role at Gap include strong facilitation and communication abilities, proficiency in Learning Management Systems (LMS), excellent project management capabilities, and a collaborative mindset focused on empowering employees through effective learning.

Absolutely! The Senior Manager, Learning Experience at Gap will collaborate extensively with HR Business Partners, Talent Partners, and store leaders to identify training needs and implement learning solutions that drive measurable business outcomes.

When developing learning programs for retail employees, I begin by assessing the specific needs of the team and the store’s objectives. I ensure to align the content with the unique challenges of a fast-paced environment while incorporating engaging learning formats to suit diverse learning styles.

In my last position, I implemented a leadership development program designed for mid-level managers. I facilitated workshops that were hands-on and focused on real-world scenarios, resulting in a 20% improvement in team engagement scores within six months based on feedback.

I measure the effectiveness of learning solutions by tracking key performance indicators, soliciting feedback from participants, and analyzing data related to employee performance before and after the training, allowing me to refine and enhance future programs.

To engage diverse learners, I incorporate a mix of learning modalities, including instructor-led training, e-learning, and hands-on activities. Additionally, I actively seek feedback to adapt the training to meet individual learning preferences.

To ensure my training aligns with business goals, I collaborate closely with store leaders and HR teams to understand key performance metrics and strategic priorities, allowing me to tailor learning experiences that directly contribute to business success.

I have extensive experience with Learning Management Systems, having utilized them to design, deliver, and track learning programs efficiently. I leverage LMS analytics to identify training gaps and participant progress, ensuring optimal engagement.

In a retail environment, I stay adaptable by continuously monitoring business trends and employee feedback. This allows me to pivot quickly, revise training content, and ensure relevancy according to the operational landscape.

To facilitate trainer sessions effectively, I focus on clear communication, set defined expectations, and provide comprehensive resources and ongoing support, fostering an environment where trainers feel confident and are equipped to deliver quality learning experiences.

If I receive feedback indicating a lack of value in training, I would address it promptly by engaging with participants to understand their concerns, gathering specific suggestions, and using this input to continuously improve the training curriculum.

My project management skills are centered around defining clear objectives, creating comprehensive project timelines, and coordinating with all stakeholders involved. By focusing on effective communication and structure, I ensure timely delivery of high-quality learning solutions.