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Customer Service Support Specialist - TS/SCI with Polygraph

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Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Android Devices, Captivate, Microsoft Office

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

Required Skills & Experience:

Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
Demonstrated experience with managing Android devices
Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
Demonstrated experience with requirements management
Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
Demonstrated experience with oral and written communication skill
Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date

Desired Skills and Demonstrated Experience:

Demonstrated experience with the Sponsor’s IT security guidelines and policies
Demonstrated experience with managing Android devices
Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
Demonstrated experience with basic knowledge of Project Management concepts and principles
Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
Demonstrated experience with transferring data between different systems

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 3+ years of related
Security Clearance Level: TS/SCI with Polygraph
Location: Vienna, VA - On Customer Site
Hours: 7:30 am - 4:00 pm
U.S. Citizenship Required

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holiday

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET

#GDITEnhanced2025

The likely salary range for this position is $93,656 - $126,710. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Vienna

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Average salary estimate

$110183 / YEARLY (est.)

min

max

$93656K

$126710K

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What You Should Know About Customer Service Support Specialist - TS/SCI with Polygraph, GDIT

Are you ready to join a dynamic team that's reshaping technology into opportunity? As a Customer Service Support Specialist at GDIT in Vienna, VA, you’ll thrive in an environment that values your expertise and creativity. Here, you won't just manage systems; you'll play a crucial role in enhancing the operations of vital agencies. You'll be working closely with the latest technology, so a firm grasp of Android devices, MS Office, and standard operational environments will be key in this role. Beyond tech skills, your ability to communicate complex information clearly will make a real difference. You'll handle procurement processes and manage user access, ensuring everything runs smoothly behind the scenes. With 3 or more years of experience in a related field and a Top Secret SCI + Polygraph clearance, you’ll collaborate with a passionate team committed to safety and innovation. As part of GDIT, your work won’t just support daily operations; it will contribute to a smarter, safer tomorrow. Plus, you’ll enjoy a robust benefits package, including health plans and generous paid time off to help balance your work-life harmony. So, if you're eager for a career where you can learn and grow while making a tangible impact, the Customer Service Support Specialist position at GDIT is waiting for you!

Frequently Asked Questions (FAQs) for Customer Service Support Specialist - TS/SCI with Polygraph Role at GDIT

What are the responsibilities of a Customer Service Support Specialist at GDIT?

As a Customer Service Support Specialist at GDIT, your primary responsibilities include managing Android devices, overseeing account management, and ensuring the effective operation of desktop environments. You'll also handle procurement processes for hardware and software, assess and validate requirements for IT solutions, and clearly communicate technical information to stakeholders.