Program Management, Embedded Payroll

As a Program Manager for Embedded Payroll at Gusto, you will be responsible for project planning and execution, stakeholder management, and ensuring cross-functional collaboration. You'll facilitate discussions to align project deliverables and track progress across diverse teams, ultimately driving the success of our payroll partner implementations.

To apply for the Program Manager role at Gusto, you should have 2-4+ years of experience in program or project management, particularly in managing external client engagements. A background in enterprise technology or SaaS is a plus. Strong communication skills, stakeholder management skills, and a strategic mindset are crucial for success in this role.

Gusto supports its employees by fostering a collaborative and inclusive workplace. As a Program Manager within the Embedded Payroll team, you will have the opportunity to develop best practices while working closely with various teams. Additionally, you’ll receive guidance and support from the Head of Program Management as you navigate the complexities of your role.

At Gusto, the work environment is dynamic and fast-paced, particularly for a Program Manager for Embedded Payroll. You'll be engaged in cross-functional coordination, managing a complex network of partners while adapting to changing priorities. The emphasis on collaboration ensures that your input and expertise will have a significant impact on our initiatives.

As a Program Manager at Gusto, you'll have numerous growth opportunities, particularly as the Embedded Payroll team expands. The role allows you to influence critical business decisions, develop new processes, and enhance your skills in program management. Your contributions will directly support Gusto’s mission and help shape future initiatives.

In answering this question, highlight specific projects you've managed, detailing your role in planning and execution. Discuss the methods you used for tracking progress and coordinating with teams, emphasizing your ability to handle complex projects and any achieved results.

Demonstrate your conflict resolution skills by recalling a situation where you successfully navigated stakeholder disagreements. Focus on your communication style, your approach to facilitating discussions, and how you align priorities to find common ground.

Explain your strategies for aligning teams on shared objectives, such as regular check-ins and updates across departments. Provide examples of tools or methods you've used to facilitate communication, track progress, and address dependencies effectively.

Your answer should showcase your organizational skills. Discuss how you assess project impact and urgency, and provide insights into your method of prioritizing tasks, while ensuring clear communication with all stakeholders involved.

Express your enthusiasm for Gusto’s mission and how the Program Manager role aligns with your career aspirations. Emphasize your interest in contributing to a fast-growing company while impacting small businesses positively.

Share a specific instance where you identified inefficiencies in a process and implemented changes that enhanced productivity or outcomes. Highlight the results achieved post-implementation and any feedback received from team members.

Discuss specific project management tools you are familiar with, such as Asana, Trello, or Jira. Highlight how these tools help in managing deadlines, tracking progress, and collaborating with teams effectively.

Illustrate your adaptability by providing a concrete example of how you navigated shifting project requirements in the past. Discuss your approach to reassessing priorities and communicating changes to stakeholders.

Emphasize the importance of open and clear communication in program management. Discuss strategies you use to ensure that information flows effectively among team members and stakeholders, which helps in maintaining alignment and mitigating conflicts.

Detail the metrics you typically use to assess project success, such as meeting deadlines, stakeholder satisfaction, and achieving project objectives. Be sure to provide examples from previous projects to illustrate your measuring techniques.