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Copy of H&M Retail Sales Associate - Mall of Georgia (Part Time)

Company Description

Hiring Immediately!

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. By living our Values daily and being your authentic self, you help us reimagine the future of an entire industry by making everyone look, feel and do good.

Be yourself & more at H&M.

Job Description

About the Role

At H&M, as a Retail Sales Associate you will be advising our customers and keeping them in style! A Retail Sales Associate, or Sales Advisor, as referred to internally, is responsible for delivering the Best Customer Experience that contributes to the store’s sales and profit.  As a Retail Sales Associate, you will always put customers first, offer assistance, and share your Product and Fashion knowledge.  You will create an environment that is easy for our customers to shop through Store Operations and Great Garment Care.  By sharing knowledge and skills with colleagues, you will actively contribute to creating a Best Team to meet our customers’ expectations.  This role will work in accordance with H&M standards, policies, procedures, and legal requirements.

Your Day to Day*

  • Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
  • Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
  • Actively process, stock, and replenish garments on the sales floor and stock room
  • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
  • Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in the appropriate bag following the register best practices routine
  • Eager to educate and promote our H&M Loyalty program to our customers
  • Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
  • Work in accordance with H&M standards and local legislation with health & safety and security routines to guarantee you, your colleagues, and customer safety at all times
  • Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store

Qualifications

Who You Are

  • Passionate for customer service and helping people find their style
  • A multi-tasker who enjoys working in a fast-paced environment
  • Inclusive, positive, creative, and willing to learn on the job!
  • A team player with a flexible approach
  • You have the ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a step stool
  • Must be able to work a flexible work schedule, including nights and weekend

Additional Information

Why You’ll Love Working for H&M

  • A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
  • Endless growth & development opportunities
  • Dress your personality. We encourage you to dress your personality all day, every day. 
  • Did we mention our discount at H&M, &Other Stories, and COS?

Job Status: Hourly, Non-Exempt

Compensation:

Sales Associates Start at $12 per hour**

Benefits:

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work.  We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition.  Please note, benefits may have eligibility requirements based on employment status.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our Career site will have more details, click on Benefits at career.hm.com

*Please note that seasonal employees are not eligible for these benefits

EEOC Code: SLS

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future.

Average salary estimate

$24960 / YEARLY (est.)
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$24960K
$24960K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Copy of H&M Retail Sales Associate - Mall of Georgia (Part Time), H&M Group

At H&M, the excitement starts every day as a Retail Sales Associate at the Mall of Georgia! Here, you'll find that we truly believe in the power of expressing yourself while helping others do the same. Your responsibilities will revolve around delivering the Best Customer Experience, making shopping a delight for every visitor. You’ll engage with customers, offering them style advice and sharing your passion for fashion. Your role also includes maintaining a tidy sales floor, ensuring products are perfectly folded, hanging, and displayed according to H&M’s guidelines. You won't just be a Sales Advisor; you'll also be a valuable team member, supporting colleagues and contributing to a positive work atmosphere. Amidst the hustle and bustle, you’ll be involved in various tasks—from unpacking shipments to assisting customers through transactions at the register. Flexibility is key, with shifts that might include nights and weekends. H&M values each employee, offering not just competitive pay starting at $12 per hour, but also a comprehensive benefits package, which includes a hefty staff discount. This role is perfect for those who thrive in a busy environment and are enthusiastic about helping others find their style. Join us and be part of a dynamic team that genuinely cares about making a difference!

Frequently Asked Questions (FAQs) for Copy of H&M Retail Sales Associate - Mall of Georgia (Part Time) Role at H&M Group
What are the main responsibilities of a Retail Sales Associate at H&M?

As a Retail Sales Associate at H&M, you'll focus on delivering the Best Customer Experience, actively engaging with customers, maintaining a tidy sales floor, stocking and replenishing garments, handling POS transactions, and promoting our H&M Loyalty program. Your role is crucial in creating an inviting shopping atmosphere and ensuring customer satisfaction.

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What qualifications do you need to become a Retail Sales Associate at H&M?

To become a Retail Sales Associate at H&M, you should have a passion for customer service, the ability to multitask in a fast-paced environment, and a positive, inclusive attitude. Physical capabilities are necessary, including the ability to lift over 20 pounds and stand for extended periods. Flexibility in your work schedule is also important.

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How does H&M ensure a supportive work environment for Retail Sales Associates?

H&M fosters a supportive and dynamic work environment where teamwork thrives among Retail Sales Associates. Each member is encouraged to share their skills, help one another, and contribute to positive team dynamics. This collaborative atmosphere creates a workplace that values personal growth and collective success.

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What skills can I develop as a Retail Sales Associate at H&M?

Working as a Retail Sales Associate at H&M allows you to develop various essential skills, including customer service expertise, merchandising techniques, and teamwork abilities. You'll also enhance your communication skills and gain experience in retail operations, all while being part of a fast-paced, stylish environment.

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What benefits do Retail Sales Associates at H&M receive?

Retail Sales Associates at H&M enjoy a comprehensive benefits package that includes a 25% staff discount, health and dental coverage, vacation pay, 401K, and more. These benefits reflect H&M's commitment to recognizing and rewarding their employees.

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Common Interview Questions for Copy of H&M Retail Sales Associate - Mall of Georgia (Part Time)
How would you provide excellent customer service as a Retail Sales Associate at H&M?

To provide excellent customer service as a Retail Sales Associate at H&M, focus on actively engaging with customers, understanding their needs, and providing tailored fashion advice. Being approachable and friendly while maintaining a professional demeanor helps to create a welcoming shopping experience.

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What experience do you have that makes you a good fit for the Retail Sales Associate position at H&M?

Reflect on previous customer service roles or experiences where you handled transactions, assisted customers, or worked in a team environment. Highlight your ability to adapt in fast-paced situations, and express your enthusiasm for fashion, which aligns with H&M's mission.

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How do you handle difficult customers in your role as a Retail Sales Associate?

Handling difficult customers requires patience and empathy. As a Retail Sales Associate at H&M, I would listen actively to their concerns, maintain a calm demeanor, and work towards finding a satisfactory solution, ensuring that the customer feels valued and heard.

Join Rise to see the full answer
Can you describe a time you worked as part of a team?

To answer this effectively, recall a specific team project or shift where collaboration was key. Discuss how you communicated with your colleagues, assisted one another, and achieved a shared goal, reflecting the collaborative spirit at H&M.

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What do you think makes H&M a unique retail experience?

H&M stands out with its commitment to sustainability, diverse fashion offerings, and exceptional customer service. Discuss how this ethos resonates with you and your aspirations as a Retail Sales Associate to help customers find their true style in a trendy yet responsible way.

Join Rise to see the full answer
How would you merchandise the sales floor to maximize customer engagement?

Maximizing customer engagement through merchandising involves a keen eye for aesthetics and product placement. Discuss strategies such as grouping items by style or trend, ensuring clearance items are clearly marked, and maintaining a tidy display to make the shopping experience enjoyable.

Join Rise to see the full answer
What strategies would you use to encourage customers to sign up for the H&M Loyalty program?

Encouraging customers to sign up for the H&M Loyalty program can be accomplished by explaining its benefits and creating an engaging pitch. Use personal testimonials or highlight exclusive discounts and promotions available to loyalty members to entice customers.

Join Rise to see the full answer
What are your thoughts on teamwork in a retail setting?

Teamwork is essential in a retail environment, especially at H&M, where delivering excellent customer service and a seamless shopping experience is a shared goal. Emphasize the importance of collaboration, communication, and supporting each other in achieving sales and customer satisfaction.

Join Rise to see the full answer
How would you organize your tasks during a busy shift?

During busy shifts, prioritizing tasks is crucial. Discuss strategies such as focusing on immediate customer needs while planning time for restocking and merchandising during less busy periods, ensuring that you maintain a well-organized and inviting sales floor.

Join Rise to see the full answer
Why do you want to work for H&M?

Express your admiration for H&M's commitment to sustainability, innovation in fashion, and dedication to customer service. Share specific examples of how these values resonate with you and motivate your desire to contribute to the H&M team as a Retail Sales Associate.

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Founded in 1947, H&M is a Swedish multinational clothing-retail company known for its fast-fashion clothing for men, women, teenagers, and children. The company is headquartered in Stockholm, Sweden.

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Part-time, on-site
DATE POSTED
April 4, 2025

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