HVAC Service Technician - Dallas, TX

As an HVAC Service Technician at Helios Service Partners, your primary responsibilities will include diagnosing, repairing, and calibrating various HVAC/R systems. You will deliver exceptional customer service with a focus on professionalism and integrity, participate in ongoing training to enhance your skills, and maintain an organized vehicle stocked with the necessary tools and parts. Additionally, you'll be expected to be available for nighttime and weekend on-call emergencies, ensuring that our customers receive timely support.

To apply for the HVAC Service Technician role at Helios Service Partners, candidates must possess a Universal EPA certification and a valid driver’s license. Additionally, a minimum of two years of experience working with commercial HVAC systems is required, with refrigeration experience preferred. Proficiency in reading schematics, excellent communication skills, and basic computer skills are essential to excel in this role.

HVAC Service Technicians at Helios Service Partners enjoy a range of benefits including competitive pay of $30-40 per hour, a take-home company vehicle with a fuel card, and generous paid time off. Health, vision, dental, and life insurance coverage starts from day one, complemented by a 401K retirement plan with company matching. Helios also offers maternity and paternity leave, technician allowances for tools and clothing, and opportunities for professional development.

Yes, Helios Service Partners requires candidates for the HVAC Service Technician position to have a minimum of two years of experience in commercial HVAC systems. This experience ensures that you are equipped to handle the diagnostic and repair tasks competently. Refrigeration experience is preferred, which enhances your qualifications and potential contributions to our team.

HVAC Service Technicians at Helios should be capable of lifting and carrying up to 75 lbs frequently, and be comfortable working in extreme temperatures and tight spaces, such as attics and basements. Strong balance and coordination for climbing ladders and working at heights of 45 feet or more are also necessary. Candidates should possess the endurance to stand or kneel for extended periods and the dexterity to perform tasks like connecting electrical components and making precise measurements.

In response to this question, focus on detailing your hands-on experience with different types of HVAC systems, especially in a commercial context. Highlight specific tasks you've performed, such as diagnosing issues, performing routine maintenance, and your successes in improving system performance. It’s beneficial to mention how you ensured customer satisfaction through effective communication and problem-solving.

When answering this question, emphasize your commitment to safety protocols, aligning with industry standards. Describe past experiences where safety procedures were critical, such as ensuring proper handling of refrigerants or using personal protective equipment. Discuss how you maintain a clean and safe work environment, which is crucial in ensuring your safety and that of your team.

Here, list the specific tools and equipment you are familiar with, like multimeters, gauges, vacuums, and recovery machines. You may also share instances where you successfully diagnosed or repaired HVAC systems using those tools. Demonstrating your technical knowledge and your ability to adapt to new tools can also strengthen your answer.

Discuss your approach to on-call emergencies by emphasizing your readiness and quick decision-making skills. Share a relevant experience if possible, detailing how you effectively managed a critical situation—think about how you assessed the problem, communicated with the customer, and implemented a solution.

Explain your commitment to ongoing education and professional development. Mention resources you utilize such as industry publications, attending workshops, or participating in training offered by your previous employers. Sharing examples of how you've implemented new knowledge in your work can further showcase your proactive approach.

Good communication is vital; give examples of how you clearly explain complex HVAC issues in understandable terms. Talk about your methods for providing updates throughout the service process and how you address customers' concerns in a friendly yet professional manner. Relating a specific interaction that turned a potentially negative experience into a positive one can be impactful.

Identify a genuine challenge within the role, such as working in extreme weather conditions or dealing with difficult customers, and explain how you navigate or mitigate those challenges. Highlight your resilience and how you remain calm under pressure, which are essential traits for this position.

Share your experiences of collaborating with technicians, other tradespeople, or management. Discuss specific projects or situations that required teamwork, emphasizing communication, coordination of tasks, and how you support one another for successful outcomes. Mention any leadership roles you may have taken on in those situations.

In your response, link your skills, experience, and personal attributes with the core values and needs of Helios Service Partners. Highlight your technical proficiency, commitment to customer service, and how your values align with the company’s family-friendly culture. Be specific about how your career goals can contribute to the team’s success.

Articulate your time management techniques such as preparing for calls with a checklist, prioritizing tasks, or utilizing technology to streamline processes. Discuss your ability to forecast potential issues during calls and how you plan accordingly to maximize efficiency while maintaining quality of service.