HVAC Service Technician - Phoenix, AZ

An HVAC Service Technician at Helios Service Partners is responsible for diagnosing, repairing, and calibrating HVAC/R equipment. The role requires technicians to communicate effectively with customers, maintain vehicle stock, tools, and safety equipment, and participate in ongoing training opportunities to enhance their skills.

To qualify for the HVAC Service Technician position at Helios Service Partners, you need a Universal EPA certification, a valid driver’s license, and strong knowledge of HVAC, refrigeration, and heating principles. Previous experience of at least 2 years in commercial HVAC systems is required, alongside proficiency in reading schematics.

Helios Service Partners provides a comprehensive benefits package for HVAC Service Technicians that includes health, vision, dental, and life insurance starting from day one. Additionally, employees receive paid time off, allowances for tools and uniforms, a retirement plan with company matching, and family leave.

Essential skills for an HVAC Service Technician at Helios Service Partners include excellent communication and interpersonal skills, strong knowledge of HVAC and refrigeration systems, the ability to work in extreme temperatures and tight spaces, and basic computer skills for documentation via mobile devices.

Yes, there is ample room for career advancement at Helios Service Partners for HVAC Service Technicians. The company encourages participation in training and development programs, providing opportunities to enhance skills and potentially move into higher-level positions within the organization.

When answering this question, highlight specific projects or roles where you’ve successfully managed or serviced commercial HVAC systems, showcasing your problem-solving skills and technical expertise.

Discuss safety protocols you adhere to, such as wearing appropriate personal protective equipment, following proper electrical safety measures, and maintaining awareness of surroundings while working in potentially hazardous environments.

Explain your approach to conflict resolution, emphasizing the importance of communication, empathy, and maintaining professionalism to ensure customer satisfaction.

Provide a step-by-step outline of how you approach diagnosing HVAC issues, starting from visual inspections to utilizing diagnostic tools, emphasizing critical thinking and systematic methodologies.

Share how you stay informed through continuing education, online courses, industry publications, and attendance at workshops or trade shows, highlighting your commitment to professional development.

Discuss how the Universal EPA certification is essential for legal compliance and demonstrates your proficiency in handling refrigerants and HVAC systems, ensuring that you maintain high industry standards.

Use this opportunity to narrate a specific situation where you faced a unique challenge and how your skills helped you complete the repair, emphasizing your problem-solving skills.

Discuss specific time-management strategies you implement, like prioritizing tasks based on urgency and complexity while ensuring completion of necessary documentation and customer follow-up.

List essential tools that you commonly use and explain how they contribute to your efficiency and effectiveness in repair and maintenance tasks.

Share your philosophy on mentorship and training, discussing how you encourage collaboration and sharing of knowledge to foster a positive learning environment.