Business Development Representative - job 2 of 2

As a Business Development Representative at Hendrick Honda of Charleston, your daily responsibilities will involve answering incoming calls, scheduling sales and service appointments, and logging customer comments into our Dealership Management System. You will also be required to follow up with customers who did not make an appointment, confirm scheduled appointments, and maintain records of customer interaction to support our team's efforts in providing excellent service.

To excel as a Business Development Representative at Hendrick Honda of Charleston, candidates should have a high school diploma or equivalent, along with up to three years of customer service or business development experience. Intermediate computer skills, especially familiarity with Microsoft Office and dealership management systems, are essential to perform your job efficiently. Strong communication and customer service skills are also crucial to succeed in this role.

Hendrick Honda of Charleston is committed to the professional growth of its Business Development Representatives. Upon joining our team, you can expect to participate in required training programs that will enhance your knowledge about our services, technologies, and customer service strategies. This continuous improvement mindset is part of our culture, ensuring you're well-prepared to meet customer needs.

The Business Development Representative plays a critical role at Hendrick Honda of Charleston by generating leads and scheduling appointments, which are essential for achieving our sales and service goals. By maintaining excellent communication with customers and ensuring they have a positive experience, you help to build long-lasting relationships, ultimately leading to increased customer loyalty and satisfaction.

At Hendrick Honda of Charleston, Business Development Representatives have numerous opportunities for career advancement. By demonstrating exceptional performance in your role, you can move up within the organization to positions such as sales associate, service advisor, or even management roles. Our commitment to your growth means we value strong performers and provide support and training to help you achieve your career aspirations.

To engage customers during the initial contact, I first ensure that I am knowledgeable about the products and services we offer. I use a positive tone and active listening skills to show customers that their needs are important. I also personalize the interaction based on previous comments or inquiries, which helps in building instant rapport.

If I encountered an unhappy customer, I would first listen carefully to their concerns without interrupting, demonstrating empathy. I would then reassure them that their feedback is important, and I would take the necessary actions, such as escalating their issue to management or offering appropriate solutions to rectify the situation.

I have utilized various customer relationship management systems in past roles, where I logged customer interactions, appointment scheduling, and follow-up communications. I understand the importance of maintaining accurate records to ensure smooth operations and enhance customer experiences, and I'm proficient in using these tools to manage workflows efficiently.

My motivation comes from knowing that my contribution can positively impact both the customers and the company. Being able to schedule service appointments and help customers find solutions to their needs brings me satisfaction. Additionally, I thrive on setting personal goals and achieving them, which drives my performance.

During busy periods, I prioritize tasks based on urgency and importance. I focus on customer inquiries or requests that require immediate attention first, followed by scheduling appointments and following up on existing appointments. I also keep a checklist to stay organized and ensure that nothing gets overlooked.

Once, I followed up with a customer who had missed their appointment by asking if they were still interested in our services. I learned about their new schedule and offered to reschedule at their convenience. On the new appointment, I was able to provide the information they needed and ultimately closed a sale.

I stay updated with automotive industry trends by subscribing to relevant newsletters, following influential auto blogs, and participating in online forums. Engaging with my peers in the industry also provides insights and I often attend workshops and training related to automotive developments to further my knowledge.

In such situations, I would first take a moment to assess the tasks’ urgency and importance. I would communicate with my supervisor if there's any confusion on priorities but I would work on the most critical tasks first to ensure that urgent customer needs are met promptly.

In my previous role, I regularly communicated with customers about ongoing promotions through phone calls, emails, and in person. I tailored my messages according to customer preferences and past buying behavior, which increased engagement and helped customers feel informed about how they can benefit from our current offers.

I am excited about the opportunity to work at Hendrick Honda of Charleston because I admire the company's commitment to customer service and community values. I believe that my skills in customer communication and my passion for the automotive industry align perfectly with the objectives of this role, and I am eager to contribute to the sales and service success of the team.