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Manager Social Service - Full Time - Day Shift

Company :

Allegheny Health Network

Job Description : 

GENERAL OVERVIEW:

In collaboration with the Director of Care Management, facilitates and coordinates the provision of clinical social work/pastoral care services provided to patients and families.

ESSENTIAL RESPONSIBILITIES:

  • Provides direct supervision of professional social work practice/pastoral care services. Clinical coordination of social work services to patients and families. (20%)
  • Develops and maintains professional social work standards and requirements both in the departments and within the hospital committees. (10%)
  • Provides professional social work services to patients and families in the acute healthcare setting. (50%)
  • Supervises staff, evaluates work, and recommends and implements approved disciplinary action. (10%)
  • Ensure compliance with regulatory requirements. (10%)

QUALIFICATIONS:

Minimum

  • Master's Degree in Social Work from school of Social Work
  • LSW or LSW eligible in State of Pennsylvania
  • Five years’ experience in social work in an acute healthcare setting

Preferred

  • LCSW
  • Supervisory experience

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.


As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Manager Social Service - Full Time - Day Shift, Highmark Health

Are you ready to take your social work career to the next level? Allegheny Health Network is seeking a compassionate and skilled Manager of Social Services to join our dynamic team in Monroeville, PA. In this full-time, day-shift role, you'll collaborate closely with the Director of Care Management to facilitate and coordinate vital clinical social work and pastoral care services provided to our patients and their families. Your expertise will shine as you supervise a dedicated team, ensuring that our social work practices meet the highest professional standards. You will be hands-on, providing direct professional social work services in an acute healthcare setting, guiding both staff and patients through complex emotional and practical challenges. Shouldn't every patient feel supported? By developing and implementing social work policies and overseeing compliance with regulations, you'll embody the essence of effective care management. We’re looking for someone with a Master’s Degree in Social Work, LSW certification, and at least five years of experience in a similar setting. If you have supervisory experience or hold an LCSW, that’s even better! Join us in making a difference—apply today and be part of a company that values integrity, respect, and exceptional support for our community.

Frequently Asked Questions (FAQs) for Manager Social Service - Full Time - Day Shift Role at Highmark Health
What are the main responsibilities of the Manager Social Service at Allegheny Health Network?

As the Manager of Social Services at Allegheny Health Network, you will oversee clinical social work and pastoral care services, ensuring the highest standards are maintained. Your role includes supervising staff, providing direct social work services to patients and families, and coordinating care alongside the Director of Care Management.

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What qualifications are necessary to apply for the Manager Social Service position at Allegheny Health Network?

To be considered for the Manager of Social Services position at Allegheny Health Network, candidates must have a Master’s Degree in Social Work from an accredited school and be LSW or LSW eligible in Pennsylvania. Additionally, five years of experience in an acute healthcare setting is required, and supervisory experience or an LCSW is preferred.

Join Rise to see the full answer
How does Allegheny Health Network ensure compliance with regulations for the Manager Social Service role?

In the role of Manager of Social Services, you will be responsible for ensuring that all social work practices adhere to regulatory requirements. This involves overseeing policy adherence among staff, monitoring compliance with ethical guidelines, and ensuring that all aspects of care management are conducted according to established protocols.

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What support does Allegheny Health Network provide for ongoing education for the Manager Social Service?

Allegheny Health Network values the continuous professional development of its employees. As a Manager of Social Services, you would have access to resources, training sessions, and workshops that allow you to enhance your skills and stay updated on best practices in social work and care management.

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What is the work schedule like for the Manager Social Service at Allegheny Health Network?

The Manager of Social Services at Allegheny Health Network works full-time during day shifts. This schedule facilitates collaboration with other healthcare professionals and allows for comprehensive oversight of social services throughout the day, ensuring that both patients and staff receive timely support and guidance.

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Common Interview Questions for Manager Social Service - Full Time - Day Shift
Can you describe your experience with clinical social work in an acute healthcare setting?

When answering this question, focus on specific examples from your previous roles. Discuss the types of cases you managed, the interventions you employed, and the outcomes you achieved, highlighting how your experience aligns with the requirements of the Manager of Social Services role.

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How would you approach supervising a team of social workers at Allegheny Health Network?

Mention your leadership style, emphasizing communication, support, and constructive feedback. Discuss your methods for fostering a collaborative team environment and your strategies for addressing performance issues, which are essential for the Manager of Social Services position.

Join Rise to see the full answer
What strategies do you use to ensure compliance with social work standards?

Outline your approach to keeping up with regulatory changes and maintaining best practices within your team. Discuss how you implement training and continuous supervision to ensure that all aspects of care meet established standards in your response for the Manager of Social Services role.

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How do you handle conflict with a patient or family member?

Talk about specific conflict resolution techniques, such as active listening, empathy, and negotiation. Share an example where you effectively de-escalated a situation, demonstrating your skills as a social worker and how you would apply them as a Manager of Social Services.

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Why is patient advocacy important in your role as a social worker?

Emphasize the significance of advocating for patients and families in the healthcare system. Discuss how advocacy enhances patient care, improves outcomes, and aligns with the values of Allegheny Health Network, highlighting your commitment to this responsibility as a Manager of Social Services.

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What does your experience tell you about the importance of interdisciplinary collaboration?

Share your understanding of how collaboration with various healthcare professionals leads to improved patient care. Provide examples of successful teamwork you've experienced, demonstrating the collaborative spirit necessary for the Manager of Social Services role.

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Describe a time you implemented a change within your department.

Discuss a specific situation where you recognized a need for improvement, detailing how you proposed and implemented a change. Explain its impact on staff and patient care, showcasing leadership and innovation critical to the Manager of Social Services position.

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How do you stay current with trends in social work and healthcare?

Mention your commitment to continuous learning, including attending conferences, workshops, and networking with peers. Discuss relevant journals or organizations that you follow, illustrating your proactive approach to staying informed for the Manager of Social Services role.

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What are your thoughts on the ethical challenges faced by social workers?

Discuss the ethical dilemmas you’ve encountered and how you've navigated them. Emphasize the importance of adherence to ethical guidelines and how you uphold these standards in your work as a potential Manager of Social Services at Allegheny Health Network.

Join Rise to see the full answer
What goals would you set for yourself in the first 90 days as Manager of Social Services?

Share specific objectives you would aim to achieve, such as assessing team strengths, establishing relationships with key staff members, and developing a plan to streamline social work services. This demonstrates your proactive mindset and focus on enhancing care at Allegheny Health Network.

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Full-time, on-site
DATE POSTED
April 8, 2025

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