Job details

AM Restaurant Server- Hotel Vin

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Description

SERVER

DEPARTMENT: Food and Beverage
REPORTS TO: Food and Beverage Manager
STATUS: Non-Exempt

PAY RATE: On average, people in this position make $35+ per hour, including tips and hourly rate.

POSITION SUMMARY:

If a station in the dining room is a symphony, the server is its conductor. Servers are responsible for leading and maintaining the communication between the entire service team, while also being the primary presence at the table. Servers must be able to delegate and prioritize quickly and constantly. Servers take control and ownership of every guest’s experience. Servers have a high degree of emotional intelligence and deliver thoughtful, empathy-driven service as a result of this. They have a strong, confident presence at the table that is derived from their comprehensive food, wine and spirits knowledge.

RESPONSIBILITIES:

· Greets guests within 1 minute of being seated.

· Leads guests through all aspects of the dining experience.

· Provides gracious and professional food and beverage service in an efficient manner. Also responsible for answering questions, suggestively selling, and creating an upbeat atmosphere for guests.

· Must be knowledgeable of the menu, brands, prices and options, as wells the restaurant’s promotions and specials.

· Takes guest beverage and/or food orders and inputs orders accurately in the point-of-sale (POS) system.

· Communicates all allergy and dietary restriction information clearly on tickets.

· Retrieves and delivers food and beverage orders in a timely manner.

· Replenishes beverages and ensure guest satisfaction throughout the meal service.

· Serves alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.

· Clears plates at the appropriate time and always asks for help in doing so when the clear can’t be completed by one person.

· Responsible for crumbing the table whenever it is appropriate during the meal.

· Makes certain the serving station is well-stocked, clean and organized at all times.

· Presents the check and responsible for all transactions including receiving payment and accurately counting back change.

· Keeps the table areas and bar clean, orderly and properly stocked. Clears and resets tables.

· Gives every table a sincere thank you and farewell.

· Responds graciously to guest service issues and reports the situation to Restaurant Management.

· Conduct oneself in a professional manner with the awareness that all actions and communications are within guests’ view.

· Maintains a sincere, positive, pleasant and enthusiastic attitude provides our customers with the highest quality care and service.

· Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:

· Ability to think and communicate clearly in high pressure situations.

· Ability to move quickly and gracefully throughout the dining room.

· Demonstrate basic math skills with excellent reading, writing and verbal communication skills.

· Knowledgeable of the menu, ingredients and cooking techniques. Knowledgeable of drink recipes and pricing.

· Ability to confidently make food and beverage pairing recommendations.

· Ability to execute professional wine service.

· Knowledgeable of pre-check register operation.

· Knowledgeable of computer operations and ordering procedures.

· Knowledgeable of basic sanitation.

· Ability to effectively communicate effectively with customers, co-workers and supervisors.

· Ability to maintain excellent attendance and punctuality.

EXPERIENCE:

· Previous bartending, serving and/or customer service experience.

PHYSICAL DEMANDS

· Ability to stand and exert fact paced mobility for periods of 5 hours or more with a high energy level

· Abe able to lift 15-30 pounds, and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length.

Average salary estimate

$75000 / YEARLY (est.)

min

max

$72000K

$78000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About AM Restaurant Server- Hotel Vin, Hotel du Vin

Join Hotel Vin as an AM Restaurant Server and become part of a dynamic team that provides an exceptional dining experience in Grapevine, Texas! As a server, you will be the orchestrator of delightful moments, greeting guests with a warm smile within a minute of their arrival and guiding them through every stage of their dining adventure. You'll take pride in showcasing your extensive knowledge of our menu, wine, and spirit selections, making thoughtful recommendations that enhance each guest’s experience. Your role involves taking orders efficiently, ensuring that dietary restrictions are communicated clearly, and providing timely service that keeps guests happy and coming back for more. Your high emotional intelligence will shine as you create a welcoming atmosphere, quickly addressing any service issues with grace. You'll also manage transactions responsibly and maintain the server station in a clean and organized manner. With your passion for providing top-notch service, you will play a critical role in delivering memorable experiences and becoming a key player in our vibrant food and beverage team. The average earnings of $35+ per hour, inclusive of tips, is just the cherry on top of a fulfilling role where you can thrive in a fast-paced yet supportive environment. We can’t wait to see how you’ll make every table feel special!

Frequently Asked Questions (FAQs) for AM Restaurant Server- Hotel Vin Role at Hotel du Vin

What are the main responsibilities of an AM Restaurant Server at Hotel Vin?

As an AM Restaurant Server at Hotel Vin, you will be responsible for greeting guests promptly, leading them through the dining experience, taking and accurately inputting orders, and ensuring timely service. You must demonstrate extensive food and drink knowledge to enhance guest satisfaction, communicate dietary restrictions, manage tables, and provide top-tier customer service throughout each meal. Your role also involves maintaining a clean and well-stocked server station.