Success Solution Architect

APPLICATIONS ARE DUE BY 5pm ET APRIL 11 (if we receive a high volume of applications, we may need to close the posting sooner than expected—so don’t delay in applying!)

As HubSpot becomes the #1 Smart CRM for growing companies, our product is rapidly evolving in depth, breadth, and AI capability. We are also experiencing high levels of growth across our customer base. Due to the complexity of these customer environments and the rapid evolution of our product, there is a tremendous opportunity and need to help customers increase the technical depth of how they use our product, integrate into their tech stack and unify their data for AI. Our team engages proactively and reactively with clients across HubSpot’s install base to connect business strategies to technical solutions. The team is open to hiring at the Solutions Architect, Senior Solutions Architect, or Principal Solutions Architect level, commensurate with experience.

The team and role

HubSpot is looking for a Solution Architect to join our growing team of Success Solution Architects. Success Solution Architecture is a global team that partners with HubSpot’s Customer Success Management team and collaborates with HubSpot customers to share knowledge and best practices, and make recommendations to continuously innovate front-office tech stacks that solve for Marketing, Sales, and Service teams. We are HubSpot product experts and we enable HubSpot’s global growth by ensuring the technical foundation and continued adoption of existing customers. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on HubSpot and industry best practices. We drive usage, retention, and plant seeds for new subscription growth.

In this role you will: 

• Define advanced CRM technical solutions to solve our Enterprise customer’s complex challenges
• Become a HubSpot product and technical subject matter expert
• Work closely with a team of aligned Customer Success Managers to drive usage and retention across their book of business.
• Activities include leveraging product usage data to identify engagement opportunity, collaborating on Success Plans, delivery of Executive Business Reviews, and growing technical stakeholder relationships
• Create proof of concepts to demonstrate solution viability
• Examples include mapping business requirements to CRM data models, creating verticalized best practice examples, creating sample reports that highlight marketing ROI, or showing what’s possible with CRM UI customization with React.js
• Proactively identify integration and technical architecture opportunities and make recommendations for customers to grow deeper with HubSpot
• Define long term technical and strategic platform roadmaps to help our customers integrate HubSpot deeper into their business processes and go-to-market technology stack
• Recommend the right internal and external services and resources to execute on the roadmap
• Communicate and build relationships with senior technical and business customer stakeholders
• Drive critical KPIs including integrations, usage, retention, and attached professional and partner services

To excel in this role you will need:

• 5+ years experience in a customer-facing technical consultative role (i.e.  solutions architect, sales engineer, technical consulting, technical account manager) where you lead technical strategy conversations or projects
• Technical expertise in CRM, marketing automation, or technical SaaS related customer experience applications 
• The ability to turn marketing and sales strategy into technical recommendations
• Technical architecture experience that solves customer business challenges with multi-faceted technology
• The ideal candidate will have a blend of experience using some of the following technical skills and technologies:
• Reactive JavaScript (React, Vue, Svelte etc) or programming
• Hands on experience using HTTP and REST APIs
• Integration architecture and knowledge of integration, reverse ETL or CDP platform tooling (e.g. Segment, Census, Workato, Make)
• Relational Database Systems or data warehouse
• Excellent communication skills with expertise explaining complex, technical concepts to all levels of users
• Strong business acumen (running effective discovery, quickly understanding a business and go-to-market model, crafting business-relevant recommendations) with a history of success owning enterprise segment customer engagements
• Customer-focused consultative, problem solving, and issue resolution skills
• Curiosity and a constant desire to learn as HubSpot’s platform expands to new markets and technology segments

Cash compensation range: 136,000-200,000 USD Annually (Level and salary will be commensurate with experience) 

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.