Involvement Officer - Fixed term contract

Could you be Incommunities new Involvement Officer? We are looking for someone to join us until January 2026, delivering engaging opportunities for customers to amplify their voices and encourage participation in local initiatives and Bradford 2025 City of Culture projects.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Champion Community Engagement: Support key community activities and events. Be the face of Incommunities, deliver engaging opportunities for customers to amplify their voices and encourage participation in local initiatives and Bradford 2025 City of Culture projects.
• Promote Inclusivity: Ensure the customer voice is at the forefront of all engagement initiatives. Actively identify and encourage underrepresented groups to participate in shaping their communities.
• Facilitate Dynamic Activities: Assist customer engagement activities like tenant and residents’ associations and local forums. Ensure diverse voices are included in decision-making processes.
• Support Ambitious Aims around Building Safety: Support the Building Safety Group and other residents in high rise building to have their say in the safety of their home. Playing an integral part in embedding the building safety resident’s engagement strategy. 
• Deliver Community Funding initiatives: Manage community funding initiatives by overseeing applications, assist with bid writing, distributing grants and payments and supporting community stakeholders to maximise funding opportunities.
• Strengthen Partnerships: Maintain and enhance relationships with over 15 community partners. Facilitate funding distribution, host networking sessions, and attend local drop-ins, collaborating closely with Ward Officers.
• Build Strong Networks: Forge robust relationships with local agencies, authorities, and voluntary organisations to enhance services and opportunities for our customers, ensuring their active community involvement.
• Secure and Sustain Community Spaces: Assist in securing funding for community centres, address lease issues, and relocation efforts to ensure the sustainability of vital community spaces.
• Track and Report: Regularly monitor and report on community engagement outcomes. Use insights to drive improvements, influence policy, and meet evaluation goals.
• Align with Best Practices: Ensure all community resilience activities comply with housing regulations, consumer standards, and best practices in customer involvement. Continuously seek opportunities to enhance engagement strategies.

• Experience in community engagement, with a proven ability to build strong relationships with customers, partners, and stakeholders.
• A track record of facilitating customer involvement activities, ensuring diverse voices are represented in decision-making.
• Strong organisational skills to manage community funding initiatives, from shortlisting applications to grant distribution and reporting.
• Ability to foster collaboration between community partners, local agencies, and voluntary organisations to enhance services for customers.
• Experience assisting tenant and resident associations (TARAs), including auditing, encouraging new groups, and transitioning processes to digital platforms.
• Strong problem-solving skills to address community challenges, including funding, lease issues for community centres.
• A data-driven approach to tracking and reporting on community engagement outcomes, ensuring insights drive continuous improvement.
• Knowledge of housing regulations, consumer standards, and best practices in customer involvement to ensure compliance and effectiveness.
• Excellent communication and facilitation skills, with the ability to engage diverse audiences and promote participation in local initiatives.
• A proactive and adaptable mindset, committed to making a meaningful impact in communities through resilience-building activities.
• Driving licence with own vehicle highly desirable / good transport links to travel around Bradford

• Salary: £32,507
• Auto enrollment into the Social Housing Pension Scheme
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Equivalent to 28 days annual leave plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Agile and hybrid working - Office / Home / Community events
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Free parking onsite

Join Our Team!

We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

💡 Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!