Operations Team Lead (B shift)

As an Operations Team Lead at Ingram Content Group, you’ll be responsible for overseeing workflow within the department, ensuring that all operational activities are executed smoothly and efficiently. You'll train and develop hourly associates, act as the point person for production system issues, and ensure that quality and productivity standards are met. You will also oversee work activities, coordinate with other departments, and assist in policy and payroll processes.

To qualify for the Operations Team Lead position at Ingram Content Group, you need a high school diploma or equivalent. Additionally, at least one year of experience in a warehouse operations environment and a year of work with PC-based applications are required. The role also requires physical capability for various tasks, which includes walking, lifting, and other activities integral to a functional warehouse environment.

The Operations Team Lead position at Ingram Content Group operates on a B shift schedule which includes Thursday, Friday, Saturday, and every other Wednesday from 7 AM to 7 PM. This schedule provides a unique work-life balance for those who prefer a non-standard work week.

As an Operations Team Lead at Ingram Content Group, you will receive a highly competitive compensation package that includes a robust benefits plan starting on the first day of employment. Benefits include medical and vision plans, dental coverage, 10 vacation days, a 401K match, and opportunities for continued education through a tuition reimbursement program. You will also enjoy volunteer opportunities and community engagement programs, making your contribution impactful beyond the workplace.

Ingram Content Group places a strong emphasis on employee development. As an Operations Team Lead, you will receive training not only for your immediate responsibilities but also for your professional growth. We believe in continuous improvement and support our employees in pursuing further education and skills enhancement through our tuition reimbursement program. Our collaborative culture also allows for learning through teamwork and leadership engagement.

In your response, emphasize specific methodologies you’ve applied, such as Lean or Six Sigma. Describe a situation where you identified inefficiencies and implemented solutions that resulted in measurable improvements in productivity or quality. Highlight your leadership approach and how you motivated your team through the change.

For this question, discuss your conflict resolution skills. Mention that open communication is key, and provide an example where you successfully mediated a disagreement. Highlight your approach to fostering a collaborative environment and ensuring that team goals are prioritized.

You could answer by mentioning that effective training requires understanding individual learning styles. Discuss creating individualized development plans, leveraging on-the-job training, and encouraging peer mentorship. Highlight any specific training programs you have implemented that led to improved performance.

Explain your organizational skills by discussing methods such as utilizing task management tools, setting clear weekly goals, and regular check-ins with your team. Provide an example where your prioritization resulted in successful completion of a project under tight deadlines.

It's important to underscore that safety is non-negotiable. Explain how you promote safety practices by creating a culture where safety protocols are valued. Provide an example of implementing safety training programs or initiatives that effectively reduced incidents in your previous roles.

Discuss your familiarity with data analytics tools and performance metrics. Give an example of how you've analyzed data to uncover trends or issues and implemented improvement strategies based on your findings, showcasing how it impacted operational efficiency.

Detail your approach to quality assurance, which might include regular audits, checklists, or feedback loops with team members. Provide examples of proactive steps you've taken to ensure quality, such as implementing training sessions focused on critical quality standards.

This is a great opportunity to showcase your flexibility. Describe a specific scenario where you successfully adapted to a change in operational processes, how you led your team through this transition, and the positive outcomes that resulted from your adaptability.

Your answer should reflect passion for leadership and team dynamics. Discuss how team success, achieving goals, and contributing to a larger mission like enhancing reading access motivate you. Emphasize your commitment to fostering a positive team environment.

Highlight your communication style and methods. Discuss how you set clear expectations through team meetings, written documentation, and continuous feedback. Share an example of how effective communication led to better team performance or morale.