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Level I Technical and Operations Support

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Inland Family of Companies is a premier real estate services provider recognized for delivering exceptional solutions while fostering a collaborative and empowering work culture. We are seeking a proactive and dynamic Level 1 Technical and Operations Support professional to join our team. This unique role blends technical support with people-facing responsibilities, making it an ideal opportunity for someone who thrives in both tech and customer service environments.

Key Responsibilities:

Information Technology Support:

Provide first-line technical support to end users for hardware, software, and network-related issues within a Microsoft environment.
Resolve user access and permission issues, including password resets, unlocking accounts, and troubleshooting user logon problems.
Coordinate timely equipment pickups and deliveries across multiple locations.
Maintain accurate inventory records, ensuring optimal tracking of IT assets and schedule technology recycling as needed.
Set up and configure workstations for new hires or relocations, ensuring all technology is fully operational.
Order, deploy, and maintain all company-issued mobile devices and allocate costs accordingly.
Assist in creating technical and procedural documentation.
Assist with onboarding/offboarding hardware and systems for employees.

Operational Support

Assist with managing real estate license applications and renewals.
Ensure billing accuracy and timely processing of payments for internal departments.
Organize and coordinate calendar invitations for internal and external meetings for the People Services Team, including document preparation and distribution.
Post job descriptions, as needed, to assist with the technology sourcing of talent.

Experience supporting Windows operating systems and Microsoft applications.
1-2 years of technical support experience.
Ability to travel locally as needed.
Outstanding organizational and multitasking skills, with the ability to manage changing priorities.
Excellent communication and interpersonal skills, with a natural ability to engage with team members.
Exceptional attention to detail and a proactive, solutions-oriented mindset.
Strong sense of discretion and ability to maintain confidentiality.
Flexibility and adaptability in handling diverse tasks and responsibilities.

At Inland Family of Companies, we value the contributions of our team members and offer a comprehensive benefits package, including:

Three medical plan options, including one with a Health Savings Account (HSA).
Dental and vision coverage.
Flexible Spending Plan.
Short-term and long-term disability coverage.
401(k) plan with company match.
Company-paid life insurance.
Educational assistance opportunities.
Generous Paid Time Off (PTO) and paid holidays.
Fitness center membership.

Our Core Values:

We operate under three guiding principles that define our culture:

Warrior-Spirit: We embrace challenges, continuously strive for excellence, and innovate in everything we do.
Empathy: We prioritize understanding, emotional intelligence, and building trust both internally and with clients.
Better Together: We believe in the power of collaboration and the collective success of our team.

Why Join Us?

At Inland Family of Companies, we are committed to empowering our clients and our employees to succeed. If you have a passion for IT, enjoy working with people, and excel in a dynamic environment, we would love to hear from you. Join us and be a part of a company that fosters growth, innovation, and success for all.

What You Should Know About Level I Technical and Operations Support, Inland Family of Companies

Join the Inland Family of Companies as a Level I Technical and Operations Support professional and dive into a role that offers a unique blend of technical prowess and people-centric responsibilities! Our company is renowned for delivering top-notch real estate services, and we pride ourselves on fostering a supportive work culture. As a key player on our team, you’ll be the go-to person for first-line technical support, providing assistance on hardware, software, and network issues within a Microsoft environment. You'll resolve user access problems, coordinate equipment logistics, and maintain accurate IT asset inventory while helping onboard new team members. In addition to technical support, you’ll assist in operational tasks such as managing real estate license applications, ensuring billing accuracy, and organizing meetings. This position requires excellent multitasking abilities and a proactive attitude, making it perfect for someone who enjoys a varied day-to-day experience. We value your contributions and offer comprehensive benefits, including health plans, dental and vision coverage, educational support, and generous PTO. If you’re passionate about IT and excited about the opportunity to make a meaningful impact in a collaborative setting, we can't wait to hear from you!

Frequently Asked Questions (FAQs) for Level I Technical and Operations Support Role at Inland Family of Companies

What are the key responsibilities of a Level I Technical and Operations Support at Inland Family of Companies?

As a Level I Technical and Operations Support professional at Inland Family of Companies, you'll provide first-line technical support for hardware, software, and network issues within a Microsoft environment. Your role involves resolving user access issues, coordinating equipment logistics, maintaining IT asset inventory, and assisting with onboarding procedures. You'll also handle operational tasks like managing licensing applications, ensuring payment accuracy, and organizing meetings for the People Services Team.