Job details

Director of Operation - Healthcare Software

Get a free resume review

Company Description

eDerm Systems is looking for an experienced Operations Lead to organize and oversee the daily operations of support, client relations, implementation & training. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The Director of Operations will create the plan and build the appropriate team to see the plan through. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. Our ideal candidate has experience working directly for a healthcare software company, preferably an electronic health record (EHR) software platform.

This position will require extensive travel, 50% minimum.

Job Description

Own the client relationships to assure 100% satisfaction.
Ongoing communication with providers, practices, IDG operations team, IDG leadership, RCM, accounting, and vendors on day-to-day related activities concerning releases, features, support, etc.
Implement metrics to measure performance of relationships.
Manage the operations side of customer support and work with the support team to enhance both the provider and patient experience.
Oversee the team that trains practices for new implementations to ensure smooth and successful go-lives.
Oversee the team that provides ongoing training of all users and stakeholders.
Manage the operating functions of the business, ensuring the company runs with legality and conformity to established regulations.
Manage relationships/agreements with external partners/vendors.
Oversee marketing efforts to prospective practices.

Qualifications

Previous experience working for a healthcare software company, specifically Electronic Health Record (EHR) and Practice Management (PM).
Proven business operations experience managing areas such as client relations, customer service, training/implementation, external partners/vendors, compliance, practice relations, marketing and accounting.
Prior experience building, managing and developing various teams.
Exceptional organization and communication skills.
Technology savvy – Advanced Microsoft Office skills and knowledge of project management tools (Jira, MS Project, etc.), and able to identify new technology to support operations.
Previous project management experience surrounding go-lives
Previous experience working with accounting managing the budget.

Additional Information

Job Type:

Full-time
#LI-REMOTE
#LI-SF1

Experience:

5-8 years (Required)
Healthcare software (EHR and/or PM) experience (Required)

Education:

Bachelor’s Degree (Required)
MBA (Preferred)

eDerm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director of Operation - Healthcare Software, Integrated Dermatology

At eDerm Systems, we’re on the lookout for a dynamic Director of Operations in Healthcare Software to lead our daily operations in Boca Raton, Florida. As the Operations Lead, you will play an integral role in ensuring our processes are top-notch, our clients are satisfied, and our teams are well-coached and organized. You’ll be the bridge connecting our support, client relations, implementation, and training efforts to drive productivity and service excellence. If you have a background in healthcare software—especially with experience in electronic health record (EHR) solutions—this could be the perfect fit! Your responsibilities will include fostering 100% client satisfaction through effective relationship management, overseeing customer support operations, and managing our training teams for new software implementations. You will also craft metrics to enhance our operations and coordinate with various stakeholders including accounting and external vendors. Your organization and communication skills will be essential as you juggle a variety of business functions, ensuring everything runs smoothly and legally. Plus, if you’re tech-savvy and familiar with tools like Jira or MS Project, you’ll thrive in our fast-paced environment! This full-time position requires you to travel at least 50% of the time, making adaptability and a strategic mindset key. Join us at eDerm Systems where your contributions directly impact the healthcare sector and improve patient outcomes!

Frequently Asked Questions (FAQs) for Director of Operation - Healthcare Software Role at Integrated Dermatology

What are the main responsibilities of a Director of Operations at eDerm Systems?

As a Director of Operations at eDerm Systems, you'll oversee daily operational activities aimed at ensuring exceptional client satisfaction and efficient processes. Your role involves managing client relationships, enhancing the user experience for both providers and patients, and leading training teams for new software implementations.