Senior Technical Program Manager, Growth Acceleration

As a Senior Technical Program Manager at Intercom, you'll lead high-impact pricing initiatives, manage customer communication plans, and ensure that sales enablement strategies are in place. You will partner closely with various teams—engineering, finance, and product—to define key programs that drive Fin adoption and revenue generation.

Candidates for the Senior Technical Program Manager role at Intercom should have strong project management skills, a proven track record in cross-functional program delivery, and experience with pricing programs and go-to-market operations. A solid technical background to understand system architecture and infrastructure is also crucial.

The Senior Technical Program Manager plays a pivotal role in driving revenue initiatives through effective pricing strategies. By creating nimble processes that adapt to team needs, you’ll help lead the GTM roll-out for pricing initiatives, ensuring all systems and teams are aligned to deliver consistent growth in Fin adoption.

Intercom fosters a radically open and accepting culture where employees can thrive. With flexible working arrangements, competitive salaries, and regular compensation reviews, the environment encourages collaboration and supports innovative thinking, making it an exciting place for a Senior Technical Program Manager.

Having experience with GTM systems, particularly Salesforce, and familiarity with SaaS pricing models can amplify the impact of a Senior Technical Program Manager at Intercom. Skills in streamlining processes and hands-on experience with critical applications like Stripe can also set you apart.

Emphasize your history of managing complex cross-functional projects, outlining specific examples where you successfully navigated obstacles and delivered results. Highlight your ability to balance multiple workstreams and adapt to changing needs while maintaining alignment with overarching business goals.

Share your strategies for maintaining open channels of communication across different teams. Discuss tools and practices you’ve implemented in the past that helped to bridge gaps and foster collaboration, ensuring everyone is aligned on objectives and updates.

Think about an instance where you faced a sudden challenge or change in project scope. Describe how you evaluated the situation, gathered the necessary information, and made swift decisions to steer the project back on track while focusing on revenue goals.

Discuss your approach to creating adaptable frameworks that facilitate quick execution. Talk about the importance of leveraging feedback, iterating on processes, and being responsive to the changing needs of teams and projects.

Outline your method for assessing priorities based on urgency, impact on business objectives, and resources available. Talk about using project management tools to keep track of tasks and ensure the most critical initiatives receive the time and focus they demand.

Describe your openness to feedback and how you actively seek input from stakeholders throughout a project. Highlight your ability to use feedback constructively to refine processes and improve results, ensuring stakeholder needs are being addressed.

Express your insights on the importance of clarity in objectives, establishing cross-functional alignment, and maintaining transparent communication about the pricing strategy with all teams involved to ensure success in implementation.

Identify the key performance indicators (KPIs) that are relevant to the initiatives you’ve led before. Discuss your experience in setting measurable goals, tracking progress, and evaluating outcomes to assess the impact on revenue and growth.

Share specific examples of how you’ve worked with SaaS pricing models. Discuss your understanding of usage-based billing or transformation processes, and relate that back to how you’ve used this knowledge to drive initiatives at previous companies.

Discuss your admiration for Intercom's mission to transform customer service and your excitement about the opportunity to lead impactful projects. Emphasize how your skills and values align with the company’s commitment to innovation and excellent customer experiences.