Senior Technical Program Manager, Revenue Systems

To succeed as a Senior Technical Program Manager at Intercom, candidates should possess strong technical acumen with a solid understanding of system architecture and core technologies. Excellent leadership and communication skills are essential, along with a proven capability in leading cross-functional programs and achieving high-stakes outcomes. Experience in streamlining processes and effectively partnering with engineering managers and technical teams is also highly valued.

The Senior Technical Program Manager at Intercom plays a pivotal role in enhancing the company's revenue systems by driving execution of high-impact programs. By fostering collaboration across engineering and product teams, this position effectively breaks down barriers, enabling seamless operations that ultimately lead to increased efficiency and better revenue generation.

Primarily, the Senior Technical Program Manager at Intercom is responsible for defining high-impact initiatives and driving projects that support the overall business objectives. This includes gathering specifications, facilitating user acceptance testing (UAT), and creating frameworks for effective project delivery, ensuring that all initiatives align with company goals.

Intercom boasts a radically open and accepting culture, emphasizing collaboration and innovation. The hybrid work policy fosters connections amongst teams while offering flexibility. This environment encourages Team Members to focus on impactful work, prioritize effective communication, and ensure inclusivity in diverse settings.

Intercom offers a robust benefits package for Senior Technical Program Managers, including competitive salaries, comprehensive health coverage, flexible time off, a paid parental leave program, and opportunities for professional growth, such as regular compensation reviews and access to equity via Restricted Stock Units (RSUs).

Absolutely! When answering this question, focus on specific examples where you've successfully led programs that involved multiple departments. Highlight your communication strategies, any challenges you faced, and how you navigated relationships to ensure project success.

Discuss how you assess urgency and importance based on project goals and stakeholder needs. Share a real-world instance where you successfully balanced multiple priorities while still meeting deadlines and delivering quality results.

Talk about your proactive approach to identifying obstacles and developing solutions. Illustrate this with an example where your intervention transformed a stall into a progression, underscoring your ability to communicate and collaborate effectively.

Explain your philosophy on process development as one focused on simplicity and adaptability. Give examples of processes you've streamlined and how they led to improved efficiencies and team satisfaction.

Share an incident where sudden changes occurred, illustrating your flexibility and ability to pivot strategies. Emphasize how you provided leadership and maintained team morale during the transition.

Discuss communication tools and methods that have worked well for you in the past and how they have led to successful project outcomes. It’s also good to relate a story where effective communication made a big difference.

Elaborate on how you leverage data analytics to inform decisions and define strategies. Share specific metrics or insights you've used to guide a project towards success, highlighting your analytical skills.

Reflect on your background with revenue systems, including any specific applications or tools you've worked with. Describe how this experience aligns with the goals of the Senior Technical Program Manager role and contributes to Intercom's objectives.

Express your enthusiasm for Intercom's mission and innovative approach to customer service technology. Tailor your response to explain how the company's values resonate with you and your professional aspirations.

Illustrate your conflict resolution skills by discussing a specific example of a conflict situation you navigated successfully. Focus on how you maintained professionalism and collaborated towards a positive outcome.