Customer Application Engineer (Asp.net, C# and SQL)

As a Customer Application Engineer at Ivalua, your core responsibilities include managing customer relations, providing technical support, and troubleshooting application issues. You'll prioritize customer requests, conduct weekly and monthly meetings to discuss maintenance and improvement plans, and work closely with project engineers to analyze customer needs. Additionally, you will be involved in application performance tuning and preparing upgrade solutions.

To be a successful Customer Application Engineer at Ivalua, you should have a minimum of three years of experience in L3/L4 Software Product Technical Support. A degree in Computer Engineering, Computer Science, or a related field is required. Proficiency in C#, SQL, and experience in customer management will enhance your application. Additionally, a strong desire to develop communication skills in a multicultural environment is essential.

Essential skills for a Customer Application Engineer at Ivalua include expertise in C# and SQL for application support and development, troubleshooting abilities, and strong customer communication skills. You must be able to manage priorities effectively while demonstrating autonomy in your work. Knowledge of object-oriented programming and a keen interest in procurement solutions will be advantageous.

A typical day for a Customer Application Engineer at Ivalua involves managing customer requests, attending meetings to discuss prioritization and maintenance reports, and working on technical issues related to application performance. You'll communicate with customers and internal teams, providing updates on progress and solutions while continuously honing your technical skills through training and collaboration.

Working at Ivalua offers numerous benefits to enhance your career as a Customer Application Engineer, including access to exceptional training and career development programs. You'll collaborate with a diverse team of professionals, gain exposure to innovative procurement technologies, and have the opportunity to impact customer satisfaction positively. Additionally, Ivalua is recognized for its leadership and commitment to diversity, creating a fulfilling work environment.

Discuss your hands-on experience with C#, emphasizing specific projects or tasks. Highlight your understanding of object-oriented programming principles and how you've used C# in real-world applications.

Explain your methods for prioritizing tasks such as assessing urgency, utilizing customer feedback, and communicating effectively with your team to ensure that key issues are addressed promptly.

Share specific debugging techniques such as using SQL Profiler, examining execution plans, and validating query logic. Provide examples from past experiences where you successfully resolved SQL issues.

Discuss a structured approach to managing challenging situations, including active listening, empathy, and finding a resolution while maintaining professionalism and composure.

Describe the upgrade process you oversaw, the challenges faced, and how you ensured customer satisfaction throughout the upgrade, emphasizing your planning and communication skills.

Identify specific tools such as performance profiling software and methodologies like code reviews or stress testing that aid in application performance optimization, providing examples of your usage in previous roles.

Mention your strategies for staying current, such as participating in webinars, attending workshops, and following relevant blogs or industry leaders that focus on software development best practices and trends.

Discuss qualities like adaptability, strong problem-solving skills, and excellent communication, explaining how these attributes contribute to fulfilling customer needs and achieving company objectives.

Outline strategies for obtaining feedback, such as surveys, direct interviews, or follow-up meetings, discussing how you would analyze this information to make improvements.

Share specific aspects of Ivalua’s culture, innovation in procurement solutions, or commitment to diversity that resonate with you, explaining how they align with your career goals and values.