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Business Operations Manager

Are you interested in helping lead a once-in-a-generation transformation at the premier global financial services institution? 

Ops 2.0 is taking advantage of the strategic opportunities presented by Deposits 2.0, Utilities, and other initiatives to make end-to-end improvements for Ops including both customer and employee experiences. The team works with SME’s across different Ops areas to define current states and make recommendations for future states that will enhance our speed to market, technological efficiencies, and human capital management.

As a Business Operations Manager in Ops 2.0, you will guide operational opportunities from ideation to execution, advancing functions toward their target state independently of the Deposit 2.0 timeline. You will manage and drive initiatives identified through process analysis, focusing on those that can be accelerated ahead of larger strategic implementations. Your responsibilities include tracking opportunity inventories, reporting progress to senior leadership, and collaborating with Ops partners to build strong business cases. You will also work to gain buy-in from key stakeholders and secure product commitment to move projects into execution. This position is crucial in ensuring operational efficiency and strategic alignment.

Job responsibilities

  • Maintain detailed inventory of operational opportunities
  • Establish appropriate working groups for each opportunity
  • Communicate status updates to key stakeholders
  • Identify and escalate roadblocks and risks to appropriate level of leadership within Ops 2.0 and partnering Ops Areas

Required qualifications, capabilities, and skills

  • Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or advanced degree preferred
  • Minimum of 3 years of experience in operations management 
  • Project Management experience 
  • Proven track record of leading and managing high-performing teams in a complex, fast-paced environment
  • Strong analytical and problem-solving skills, with the ability to develop and present robust business cases
  • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
  • Demonstrated ability to manage multiple priorities and deliver results under tight deadlines

Preferred qualifications, capabilities, and skills

  • Project Management Professionals (PMP) Certification 
  • Broad base of consumer banking (CCB) knowledge, including business, operations, and/or technology 
  • Comfortable challenging the status quo and getting stakeholder buy-in to proposed solutions
  • High level of ownership and drive; self-starter with relentless focus on execution and self-improvement
  • Record of developing and nurturing an open, collaborative, and enabling team culture
  • Familiarity using JIRA

 

This role does not offer visa sponsorship.

Average salary estimate

$85000 / YEARLY (est.)
min
max
$70000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Business Operations Manager, JPMorgan Chase & Co.

Are you ready to take the reins as a Business Operations Manager with a leading global financial services institution in Plano, Texas? In this exciting role, you will be part of Ops 2.0, an initiative designed to revolutionize the operational landscape and enhance both customer and employee experiences. You'll collaborate with subject matter experts to identify current operational challenges and craft forward-thinking recommendations that boost efficiency and accelerate speed to market. Your job will include steering operational opportunities from the ground up, ensuring that projects align with our strategic goals. Managing initiative inventories and providing progress updates to senior leadership will be key aspects of your daily responsibilities. Plus, you’ll get to work closely with other Ops partners, fostering buy-in from vital stakeholders and pushing projects into execution phase. With a focus on analytical thinking and effective communication, your experience in operations management and project execution will be invaluable in driving meaningful change within the organization. If you're looking for the chance to showcase your leadership skills and play a pivotal role in creating a streamlined operational environment, then this opportunity may be your next great career move!

Frequently Asked Questions (FAQs) for Business Operations Manager Role at JPMorgan Chase & Co.
What responsibilities does a Business Operations Manager have at the financial services institution in Plano?

As a Business Operations Manager in Plano, your responsibilities will include maintaining a detailed inventory of operational opportunities, communicating status updates to key stakeholders, and identifying and escalating potential roadblocks. You'll also establish working groups for each opportunity and collaborate with different Ops partners to build compelling business cases that drive projects to execution.

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What qualifications are needed for the Business Operations Manager position in Plano?

To excel as a Business Operations Manager in Plano, candidates typically need a Bachelor's degree in Business Administration or Operations Management, although an MBA or advanced degree is preferred. You'll also require a minimum of three years of experience in operations management and strong project management skills.

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What skills make a successful Business Operations Manager at the financial services institution?

A successful Business Operations Manager in Plano should possess strong analytical and problem-solving abilities to develop robust business cases. Excellent communication and interpersonal skills are also crucial for engaging stakeholders and influencing project outcomes, combined with a proven ability to manage multiple priorities under tight deadlines.

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Is project management experience necessary for the Business Operations Manager role?

Yes, project management experience is a vital requirement for the Business Operations Manager position in Plano. You'll need to demonstrate a proven track record of leading high-performing teams and managing complex operational initiatives effectively within a fast-paced environment.

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What opportunities for professional development exist for Business Operations Managers in Plano?

Business Operations Managers in Plano can benefit from various professional development opportunities, including obtaining Project Management Professional (PMP) Certification. Additionally, the role encourages self-improvement, which can lead to advancements in leadership and operational strategy.

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Common Interview Questions for Business Operations Manager
Can you describe your experience in managing operational initiatives as a Business Operations Manager?

When answering this question, provide specific examples of past projects where you successfully managed operational improvements. Highlight your ability to track progress, communicate with stakeholders, and overcome challenges.

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How do you prioritize tasks when managing multiple operational projects?

Discuss your approach to prioritization which may involve assessing project impact and urgency. Illustrate with examples where you've effectively managed deadlines and resources while ensuring quality outcomes.

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What strategies do you use to gain stakeholder buy-in for operations projects?

Share techniques such as presenting data-driven insights or utilizing stakeholder feedback to craft compelling business cases. Provide an example of how your approach successfully influenced project approval.

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Describe a challenging operational problem you've faced and how you resolved it.

Use the STAR technique (Situation, Task, Action, Result) to detail your problem-solving process. Focus on demonstrating analytical skills and teamwork in overcoming obstacles.

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How do you ensure effective communication within your team and with senior leadership?

Talk about methods you use to maintain transparency, such as regular status updates, collaborative tools, or feedback loops. Highlight how these methods have fostered a supportive and informed environment.

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What is your experience with process analysis in operational management?

Elaborate on your process analysis skills by mentioning specific methodologies you prefer, such as Six Sigma or Lean Management, and how you've applied them to improve operational efficiency.

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How do you handle roadblocks that may arise during project execution?

Discuss your proactive approach to identifying potential issues early and the steps you take to escalate these to the right personnel while also proposing solutions whenever possible.

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What metrics do you consider when evaluating the success of an operations project?

Identify key performance indicators (KPIs) you rely on, such as time-to-market, cost reduction, or customer satisfaction scores, and explain how you use these metrics to measure and drive improvement.

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Can you provide an example of a time you improved a team's performance?

Share a specific instance where you took initiatives that boosted team morale and productivity, showcasing your leadership and mentorship qualities.

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How do you stay current with trends and changes in the operations field?

Discuss your commitment to continuous learning through professional development, attending industry conferences, or following relevant publications to stay updated on best practices and innovations.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 4, 2025

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