IT Application Specialist (IFS Support )

The IT Application Specialist (IFS Support) at Kanadevia Inova is responsible for providing user and system support to about 3,500 users across multiple regions. This role involves troubleshooting and debugging application issues, maintaining system performance, and collaborating with the IT Infrastructure team. Additionally, participating in compliance and Application Ownership meetings is essential to ensure that our operations uphold the highest standards.

To succeed as an IT Application Specialist at Kanadevia Inova, candidates should possess excellent communication skills and a strong commitment to quality. Experience in application support is crucial, and familiarity with IT projects is a plus. The role requires a proactive problem-solver who can work independently and is fluent in English. Knowledge of the German language would be beneficial, enhancing collaboration within our international team.

Kanadevia Inova is deeply committed to the professional and career growth of its employees. As an IT Application Specialist, you will have access to ongoing education and training opportunities to enhance your skills. The company fosters a culture of knowledge sharing and encourages innovation, ensuring that you remain at the forefront of IT and application support in a dynamic environment.

In addition to a competitive salary, Kanadevia Inova provides various benefits to its IT Application Specialists, including a 13th salary, annual bonuses, flexible working hours, and the option for home office up to two days a week. Employees also enjoy extra leave days, sick days, travel allowances, and support for retirement savings, ensuring a well-rounded and rewarding work experience.

The IT Application Specialist (IFS Support) position is based in Bratislava-Petržalka, Slovakia, at Kanadevia Inova's headquarters. This location not only provides a beautiful environment but is also part of a vibrant community focused on technological advancement and sustainability.

When answering this question, highlight specific roles where you provided application support. Discuss the scale of the user base you managed, the types of applications you supported, and any specific challenges you faced and how you overcame them.

Explain your systematic approach to troubleshooting, including steps like gathering user feedback, replicating issues, checking logs, and collaborating with teams. Share examples of past experiences to demonstrate your problem-solving skills.

Discuss your method for prioritizing tasks based on urgency, user impact, and project deadlines. Mention using ticketing systems or agile methodologies to manage workloads effectively.

Provide a specific example, detailing the issue, how you approached your IT team, the collaboration process, and the outcome. Emphasize communication and teamwork skills.

Talk about your familiarity with the IFS application, including any specific modules or features you have worked with. If you don't have direct experience, emphasize your quick learning ability and willingness to adapt.

Discuss the importance of compliance and the practices you follow, like educating users about Segregation of Duties, maintaining documentation, and participating in relevant meetings to uphold compliance standards.

Highlight the need for clear communication with both users and technical teams. Discuss how effective communication can prevent misunderstandings and improve user satisfaction.

Share your ability to work independently by discussing past experiences where you demonstrated initiative, problem-solving, and self-management in a fast-paced setting.

Mention specific resources like online courses, webinars, industry publications, or professional networks that you engage with to stay informed. This shows your commitment to continuous learning.

Express your enthusiasm for Kanadevia Inova’s mission and values, and relate them to your career goals. Discuss how your skills align with the position and how you see yourself contributing to the company's objectives.