Associate Business Development Representative

As an Associate Business Development Representative at Kaseya, your primary responsibilities include contacting customers and partners to drive attendance to our events, collaborating with account managers to set up product demos, and maintaining Salesforce hygiene. You’ll also be responsible for drafting talking points for common customer rebuttals and ensuring accurate customer information in our databases.

To qualify for the Associate Business Development Representative position at Kaseya, candidates should have an associate degree from an accredited institution or equivalent tele-sales experience. Strong communication skills, proficiency in Microsoft Office, and the ability to thrive in a fast-paced environment are essential for this role.

Successful Associate Business Development Representatives at Kaseya possess excellent written and spoken communication skills, strong interpersonal abilities, and a detail-oriented mindset. Being a motivated self-starter and a solution seeker are also valuable traits that contribute to thriving in this dynamic role.

The Associate Business Development Representative plays a crucial role in driving Kaseya's growth by engaging with customers, boosting event attendance, and facilitating product demonstrations. By ensuring clients are excited and informed about our offerings, they help foster stronger relationships and drive business success.

At Kaseya, the culture for an Associate Business Development Representative is vibrant and energetic. The team values boldness, grit, and accountability, creating an environment where team players can thrive while having fun. Collaboration and support are key, allowing each representative to contribute significantly to the company's mission.

To maintain accuracy in Salesforce, I prioritize attention to detail by regularly updating client interactions, ensuring all notes are comprehensive and precise. I review customer databases frequently to identify discrepancies, forwarding any issues to the appropriate teams for resolution, and consistently keeping my information current.

In a previous position, I encountered a client hesitant about attending an event due to scheduling conflicts. I listened actively to their concerns, highlighted the event's unique value propositions, and offered alternative event times. This approach not only convinced them to attend but also strengthened our relationship.

To drive event attendance, I use a blend of personalized communication, emphasizing the value of the event to the customer. I follow up with targeted emails and calls, leverage social media for broader outreach, and utilize past attendance data to identify potential attendees who would benefit most from the events.

My customer service approach is rooted in empathy and active listening. I strive to understand customer needs and concerns fully, ensuring I address them effectively. By maintaining a professional yet friendly demeanor, I build trusted relationships that contribute to customer satisfaction and retention.

I am thrilled by the opportunity to connect customers with exciting events and showcase Kaseya's innovative solutions. The chance to work within a cutting-edge tech company, alongside passionate colleagues, inspires me to contribute positively and be part of Kaseya's remarkable growth journey.

I prepare for product demos by thoroughly understanding the product's features and benefits, anticipating customer questions, and aligning the demo with the customer's specific needs. I've found that tailoring the demo to the client's context significantly enhances engagement.

Maintaining transparency and open communication is essential for fostering strong client relationships. Regular check-ins to update them on developments and promptly addressing any issues demonstrates commitment, which can greatly enhance customer loyalty.

When under pressure, I prioritize my tasks effectively, breaking them down into manageable steps. By staying organized and focused, I maintain productivity even in high-stress situations. I also find it helpful to take short breaks to refresh my mind and approach challenges with renewed energy.

I have experience using Salesforce for CRM management, as well as Microsoft Office Suite for documentation and communication. Additionally, I’m comfortable with other customer engagement tools that facilitate event management and relationship tracking, aiding in my efficiency and effectiveness in this role.

If a customer isn't responding, I would try to reach them through different channels, such as a follow-up email or a phone call at a different time. If I still receive no response, I would review their previous engagement and tailor my outreach strategy, ensuring to add value and possibly offering new incentives to reconnect.