Job details

Field Service Representative I

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Description

Our mission is to help hospitals improve the management and outcomes of their most complex patients.

Kreg’s Beds provide an innovative modality to get complex patients out of bed, mobilized and stabilized so they can progress to PT, LTACH, and ultimately home. Because not all the patients are the same, not all the beds should be the same. Kreg’s offers a unique portfolio of specialty beds and 24/7 rental services to allow clinicians to mobilize those complex patients safely and efficiently. We are a small company, on a mission to stand out from the crowd and make Kreg Beds the #1 hospital partner to deliver better outcomes for complex patients.

The Field Service Representative (FSR) will report directly to the Operations Manager & Supervisors in each market. This position is responsible for the delivery, service, and pick-up of Kreg Therapeutics’ rental medical equipment. FSR’s must be able to communicate with Central Dispatch and mindfully assist with customer needs. FSR’s prepare equipment for patient use with meticulous maintenance, disinfecting and testing. This role will report directly to the UMMC campus for work.

Requirements

Primary Responsibilities of the Field Service Representative:

While performing the duties of this job, the employee will be required to stand and walk during the majority of his/her shift.• Must be able to carry and move 50 lbs.• Must be able to load a 1000lb hospital on to a truck. which may require bending, laying on the floor or kneeling to secure the bed before and after transport.• Must be able to apply the required force to maneuver and stop the movement of a 1000lb hospital bed. Must be able to push, turn or pull a 1000lb bed throughout the facility to a patient care room.• May be required to drive 10-250 miles daily.• Must be able to stand, kneel, stoop for up to 8hrs daily to clean and disinfect equipment.• Must be able to climb up and down a two-foot step from the truck deck to ground level multiple times per day.• Deliver, service and pick-up medical equipment from facilities.• Become skilled at testing, troubleshooting, repairing, operating all Kreg Therapeutics products.• Maintain company vehicles in a clean and orderly manner.• Clean and disinfect rental equipment in accordance with Kreg Therapeutics policies and procedures.• Accurately complete daily reporting requirements.• Initiate and maintain positive interactions with all customers.• Responsible for completing orders in the designated time frame.• Meet all competency expectations to operate a 26-foot box truck. Meets all company safe driving expectations.• Always maintain communication with central dispatch regarding customer orders.

Requirements of the job:

A valid Driver’s License
Ability to travel overnight at times for product transfers within markets
Able to pass a criminal background check & preliminary/random drug screening
Availability to operate in a 24/7 environment on a specific shift
Previous experience in a service industry is a plus
Proven leadership
Strong written and verbal communications and customer service skill
The capability to lift 50 lbs., loading /driving box trucks, moving large medical devices, working with medically complex patients at the bedside in the facility

Why work for Kreg Therapeutics?

Our products will allow you to make a significant impact in patient care as we serve your community to provide the highest standards of care.· You’ll get closer to the mission. There’s less corporate jargon and bureaucracy getting in the way of what you can do and accomplish as a professional.· You can wear many hats. Instead of delegating tasks, you’ll figure out how to get them done—and learn a lot in the process.· You’ll work more closely with senior leaders. Instead of seeing the CEO once a year, you’ll work right next to him· You’ll experience a lot of camaraderie. Teamwork is a big part of our small family-like culture.· You can move quickly on your ideas. If you have a proposal, you can try it out quickly without a lot of red tape.· You can experiment. You’ll have plenty of chances to test new ideas—and you’ll be encouraged to do so. We hate “boxes”, “lanes” and “silos”· You’ll feel a sense of ownership.

Benefits include:

Comprehensive Benefit package (Medical, Dental, Vision, 401K & Life Insurance)· Paid travel expenses· Kreg phone & laptop· Vacation, Personal & Sick time

Average salary estimate

$55000 / YEARLY (est.)

min

max

$50000K

$60000K

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What You Should Know About Field Service Representative I, Kreg Therapeutics

At Kreg Therapeutics, we're on a mission to enhance hospital care for complex patients, and we're looking for a passionate Field Service Representative I based in Richmond, Virginia. In this role, you'll be the backbone of our operations, ensuring that our innovative specialty beds are delivered, maintained, and picked up with the utmost care. Imagine being a vital part of a small yet dedicated team that directly impacts patient outcomes – that's what you'll experience with us. Your day will involve coordinating with Central Dispatch and responding to customer needs while delivering our state-of-the-art medical equipment. You’ll prepare, maintain, and test our beds to prepare them for patient use, involving hands-on work that requires both physical strength and attention to detail. Each day is dynamic: from loading heavy equipment onto trucks to making multiple deliveries, you’ll find satisfaction that comes from being on the move, engaged, and integral to the patient care process. You’ll also have plenty of opportunities to showcase your communication skills, as positive interactions with customers are key to our service ethos. The requirements include a valid driver’s license and the ability to lift heavy items, as you'll often be working with large medical devices. At Kreg Therapeutics, you won't just have a job; you'll have a role where your contributions matter, and together, we’ll make a difference in our community’s healthcare.

Frequently Asked Questions (FAQs) for Field Service Representative I Role at Kreg Therapeutics

What are the main responsibilities of a Field Service Representative I at Kreg Therapeutics?

The primary responsibilities of a Field Service Representative I at Kreg Therapeutics include delivering, servicing, and picking up medical equipment at various facilities. This role requires meticulous maintenance and preparation of equipment for patient use, including cleaning and disinfecting. Additionally, FSRs must maintain constant communication with Central Dispatch and ensure accurate reporting of daily activities while fostering positive customer relationships.