The primary responsibility of the Manager, Customer Support will be to help build and maintain a client-facing team that will onboard, train, and support a growing network of trade vendors using Lessen’s new field-management solution, Lessen Pro. The candidate and their team will grow and maintain strong relationships with our users, ensuring their satisfaction and driving growth through cross-selling and upselling additional services. The position will play a pivotal role in training vendors, providing support, and delivering exceptional client-facing service. The position reports to the Senior Director, Growth Initiatives.
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If you're passionate about customer support and enjoy leading teams to success, then the role of Manager, Customer Support at Lessen in Chicago, IL could be your perfect match. In this dynamic position, you'll be at the forefront of building and nurturing a top-notch client-facing team dedicated to supporting a diverse network of trade vendors with Lessen’s innovative field-management solution, Lessen Pro. You'll spearhead the onboarding and training of these vendors, ensuring they feel confident and well-equipped to use our platform. Your daily tasks will revolve around developing strong relationships with our users, offering support, and identifying opportunities to cross-sell and upsell additional services to drive growth. At Lessen, we believe that exceptional client service is the backbone of our success, and you will play a crucial role in maintaining high standards. Working closely with clients, you'll manage the onboarding process, delve into their unique concerns, and work alongside your team to provide solutions that elevate their experience. We’re looking for a proactive leader who is ready to engage with customers and inspire their team to excel. You'll report to the Senior Director of Growth Initiatives and take pride in ensuring customer satisfaction while supporting revenue growth. With a competitive salary between $75,000 and $90,000, plus opportunities for professional development, this position could be your next career highlight.
At Lessen, we are on a mission to help service professionals “lessen” the burden of doing great work and property owners “lessen” the burden of servicing their properties. We are building a world-class technology platform that is fundamentally cha...
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