Scheduling Coordinator

The Scheduling Coordinator at Willow Crossing Health and Rehabilitation is responsible for preparing and maintaining schedules for the nursing department staff, ensuring adequate coverage across shifts. This includes managing staff call-ins, scheduling requested days off, and coordinating records of absenteeism with the Director of Nursing and the Payroll department.

To qualify for the Scheduling Coordinator role at Willow Crossing Health and Rehabilitation, candidates must be a Qualified Medical Aide (QMA) or Licensed Practical Nurse (LPN) in the state of Indiana. Strong organizational skills and the ability to communicate effectively are also essential for success in this position.

Willow Crossing Health and Rehabilitation provides a robust benefits package for the Scheduling Coordinator, which includes health, dental, and vision insurance, along with supplemental insurance policies. Additionally, employees enjoy paid vacation, perfect attendance bonuses, weekend bonuses, holiday pay, and tuition assistance programs.

The Scheduling Coordinator maintains constant communication with the Director of Nursing at Willow Crossing Health and Rehabilitation about staffing needs, schedules, and other pertinent information to ensure high-quality care for residents and an efficient workflow among the nursing staff.

Yes! Willow Crossing Health and Rehabilitation values its employees and offers various career advancement opportunities for the Scheduling Coordinator. This is a supportive environment for professional growth, with pathways for further education and promotions within the organization.

When preparing your response, emphasize your previous experience managing schedules, highlighting any specific challenges you've faced and how you successfully resolved them. Being able to share examples of effective communication with staff and management will demonstrate your capability in this role.

To answer this question, detail any strategies you have in place for dealing with unexpected call-ins, such as maintaining contact lists of on-call staff or having a backup scheduling plan. Highlight your flexibility and quick decision-making skills to reassure the interviewers that you can manage these situations efficiently.

In your answer, mention qualities such as organization, strong communication skills, empathy, and the ability to manage stress. Providing examples where these traits have been beneficial in past roles will make your answer more impactful.

Share a specific situation where you identified and addressed a scheduling conflict. Explain the steps you took to find a resolution and what the outcome was, demonstrating your problem-solving skills and dedication to maintaining the care quality at a nursing facility.

Discuss communication tools you’ve used in the past, such as emails, team meetings, or scheduling software, to keep everyone in the loop. Highlight the importance of clear, timely communication to prevent misunderstandings among staff.

Your answer should focus on how the Scheduling Coordinator collaborates with nursing staff, the Director of Nursing, and administration. Discuss how teamwork creates a positive work environment that ultimately benefits the residents.

It’s crucial to demonstrate your time management abilities here. You can explain any systems or techniques you utilize for prioritization, like to-do lists or software that help you stay organized and efficient in a busy setting.

Consider mentioning any professional development courses, workshops, or online resources you use to keep current with regulations affecting healthcare staffing. This will show your commitment to best practices in your role.

Share a specific instance where you identified a change that could improve efficiency or satisfaction in scheduling. Explain the steps you took to implement this change and the positive outcomes it brought.

Highlight your passion for providing exceptional care in a nursing environment and why you resonate with the values of Willow Crossing Health and Rehabilitation. Discuss how you can contribute positively to their mission and culture.