US Insurance Platinum Club Inforce Consultant

They maintain a dedicated relationship with our most important producers.  The team is integral to the sales process and holds very strong relationships with our customers.  Ownership is defined early in the process, and the team communicates directly and regularly with our internal and external Distribution partners as they work toward the desired outcome.  The team provides support to our Distribution partners, management, and different areas of the organization.  The team’s objective is to delivery the best service in the industry to help retain and grow sales while reinforcing John Hancock’s reputation for industry leading Policy Holder Service.

Position Responsibilities:

• Communicate directly and regularly with Regional Vice Presidents, National Account Vice Presidents and external producers

• Represent John Hancock on calls with Producers and Firms

• Sustain the delivery of consistent quality service and reputation for the VIP Consultant team

• Provide concierge service to your dedicated relationships.

• Support management on various strategic projects that impact Producer experience

• Identify and forward feedback for coaching opportunities arising from service experiences

• Surface solutions which help to align or enhance our processes and procedures

• Deliver training to Firms and Producers to promote knowledge of our products and services  

• In depth knowledge of our Products, Systems, Illustration software, Case Design, Policy Performance

• Help to define ideas for customer centricity and identify opportunities for self service

Required Qualifications:

• Over 6 years of experience in business/technical roles supporting operations or major initiatives; college degree or equivalent experience.

• Strong analytical skills with a thorough understanding of business processes and system support; familiarity with system analysis, design, testing, and process improvement.

• Proven ability to comprehend technical systems and processes, with the technical knowledge to work at various user levels.

• Excellent written and verbal communication skills for interacting with diverse subject matter experts and articulating business cases.

• Capable of handling multiple demands, prioritizing work deliverables, and making critical business decisions while understanding and mitigating risk.

Preferred Qualifications:

• Exceptional communication skills, both verbal and written; confident in group presentations.

• Strong complex problem-solving abilities and process improvement recommendations.

• Detail-oriented with strong analytical skills and good judgment.

• Excellent interpersonal, influencing, and relationship-building skills; capable of working independently or as part of a team.

• Demonstrates leadership and initiative, with the ability to initiate change and influence across functional teams for seamless service.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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