Commercial Account Executive (West Coast)

As a Commercial Account Executive at Maven, you will be responsible for driving the entire sales process for mid-sized employers. This involves creating market demand, building relationships with HR buyers, and navigating the competitive landscape to position Maven effectively. You will strategize outreach efforts, set individual targets, and use creativity to secure meetings, ensuring that you thoroughly understand the needs of prospective clients.

To qualify for a Commercial Account Executive position at Maven, candidates typically need at least 5 years of experience in a direct sales role, with a focus on HR sales or similar functions. A proven track record of exceptional sales performance is essential, along with excellent communication and presentation skills. Familiarity with the healthcare system, particularly digital health, is also important for understanding client needs and competitive trends.

The salary for the Commercial Account Executive role at Maven varies depending on the location of the candidate. For positions in NYC, CO, or CA, the On-Target Earnings (OTE) range is between $90K and $220K annually. In addition to competitive salary, employees are offered stock options and various benefits, reinforcing Maven’s commitment to its team.

At Maven, benefits for a Commercial Account Executive include comprehensive coverage for health, dental, and insurance plans, along with unique offerings such as access to mental health resources, professional development stipends, and generous parental leave policies. Maven places a strong emphasis on supporting employees' overall well-being, promoting a healthy work-life balance.

The sales process for a Commercial Account Executive at Maven involves creating a robust and high-quality pipeline. You will initiate contact through outreach efforts and develop strategic relationships with HR professionals. The role requires managing the entire sales cycle, from generating interest to closing deals, while always emphasizing Maven's value proposition based on client needs and the competitive landscape.

In your response, emphasize the importance of understanding the client's needs and preferences. Discuss how you would conduct thorough research, tailor your outreach, and build rapport through effective communication. Show your enthusiasm for building long-term relationships that provide value to both the client and Maven.

Be prepared to outline your previous sales roles, focusing on specific cases where you successfully managed the complete sales cycle. Highlight any tools or methodologies you used, and discuss how you tracked progress in order to meet or exceed sales targets. Mention any challenges faced and how you overcame them to close deals.

Effective strategies might include setting clear goals, developing detailed sales plans, and leveraging data to identify opportunities. Talk about how you prioritize leads, perform follow-ups, and maintain organization throughout your sales funnel to ensure timely closure of deals.

Share an example where you recognized the unique needs of a client or market segment and customized your approach accordingly. Explain how you gathered information, adjusted your messaging, and the positive outcome that resulted from being flexible and responsive.

Discuss your method for listening to client objections and responding effectively. Highlight the importance of empathizing with their concerns and providing well-researched counterpoints or additional information to alleviate any doubts. Show how you aim to turn objections into opportunities for further engagement.

Mention any Customer Relationship Management (CRM) systems, like Salesforce, that you’ve used to manage leads and sales processes. Discuss how you leverage technology to keep track of your sales activities, manage follow-ups, and analyze performance metrics to enhance your strategy.

When answering this question, express your alignment with Maven's mission and values. Discuss your passion for improving healthcare access and your personal connection to the work they do. Mention the workplace culture and recognition Maven has received as reasons that attract you to the company.

Discuss intrinsic and extrinsic motivators that drive your performance. Whether it's the thrill of closing deals, helping clients find solutions, or achieving personal and team goals, share specific reasons that keep you engaged and focused in your sales career.

Illustrate your commitment to professional development. Mention resources like industry publications, networking events, webinars, and online courses that you use to stay updated. This shows your proactive nature and dedication to staying relevant in a rapidly changing field.

Discuss the blend of skills and qualities that contribute to a successful Commercial Account Executive, such as strong communication, adaptability, resilience, strategic thinking, and a results-oriented mindset. Highlight how these traits empower you to meet challenges and deliver value to clients.