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Business Development Coordinator

Company Description

Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment.  
If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!

Job Description

Jackie Cooper Imports of Tulsa is seeking a Business Development Coordinator to assist the service staff establish customer appointments. We are looking for customer-focused applicants who are self-motivated with outstanding communication skills and a strong work ethic. This is a tremendous opportunity for people looking for an exciting career in the automotive industry. 
 

Responsibilities

  • Handle inbound calls to set appointments for service department
  • Make outbound calls to create more service opportunities
  • Assist in service department administrative tasks
  • Coordinate with sales department to fulfill post-purchase appointments
  • Orchestrate service status checks with service advisors
  • Must be available to work 11am - 8pm Monday through Friday and occasional Saturdays.

Qualifications

  • Exceptional customer service skills and a positive, problem-solving demeanor
  • Prior automotive business development coordinator experience preferred, but not required
  • Bilingual skills are preferred, but not required
  • Professional appearance with excellent verbal and written communication skills.
  • Excellent interpersonal skills and the ability to work well in a team environment.
  • Must be able to pass pre-employments screens.
  • Proficient with computers, phones, and basic software.

Additional Information

Benefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts

Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Average salary estimate

$42500 / YEARLY (est.)
min
max
$35000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Business Development Coordinator, Cooper Auto Group

At Jackie Cooper Imports of Tulsa, we’re thrilled to announce an opening for a Business Development Coordinator. Being part of Cooper Auto Group, a family-owned business that has been serving our community since 1946, means you'll be joining a team that values integrity, ethics, and a commitment to care. In this role, you'll be the friendly voice that helps our service staff set appointments, ensuring our customers receive the valuable assistance they need. Your day will be filled with engaging phone conversations, from handling inbound calls to setting up appointments for our service department, to making outbound calls that create additional service opportunities. We’re looking for self-motivated individuals who shine in customer service, possess outstanding communication skills, and have a strong work ethic. While prior experience as a Business Development Coordinator in the automotive industry is a plus, what truly matters is your passion for helping others and your eagerness to learn. You’ll also collaborate with our talented sales team to coordinate post-purchase appointments and provide service status updates, making this a dynamic and fulfilling position. If you're excited about the possibility of joining a company that genuinely cares about its employees and customers, with great hours from 11 am to 8 pm and occasional Saturdays, we would love to hear from you! Come be part of our journey at Cooper Auto Group, where your contributions directly impact our continued success.

Frequently Asked Questions (FAQs) for Business Development Coordinator Role at Cooper Auto Group
What are the responsibilities of a Business Development Coordinator at Cooper Auto Group?

As a Business Development Coordinator at Cooper Auto Group, your key responsibilities will include managing inbound and outbound calls to set and optimize service appointments, assisting the service department with administrative tasks, and collaborating with the sales team for follow-up appointments. This position will also involve orchestrating service status checks and ensuring smooth communication between departments to enhance customer satisfaction.

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What qualifications do I need to apply for the Business Development Coordinator position at Jackie Cooper Imports?

To be considered for the Business Development Coordinator position at Jackie Cooper Imports, candidates should have exceptional customer service skills and a positive outlook, preferably with prior experience in automotive business development. Strong verbal and written communication skills, proficiency with computers and basic software, and the ability to work well in a team are essential. Bilingual skills are a plus but not mandatory.

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Are there benefits for Business Development Coordinators at Cooper Auto Group?

Yes! As a full-time Business Development Coordinator at Cooper Auto Group, you will enjoy a range of benefits that include medical, dental, and vision insurance, life and disability coverage, a 401(k) plan, paid time off, paid vacation, holidays, and employee discounts. We strive to provide a supportive environment that fosters both professional and personal growth.

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What hours will I be expected to work as a Business Development Coordinator at Jackie Cooper Imports?

As a Business Development Coordinator at Jackie Cooper Imports, the expected working hours are from 11 am to 8 pm, Monday through Friday, along with occasional Saturdays. This schedule allows you to engage with customers during their most convenient times, ensuring high levels of customer satisfaction.

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What skills are necessary to be successful as a Business Development Coordinator at Cooper Auto Group?

Success as a Business Development Coordinator at Cooper Auto Group requires exceptional communication and interpersonal skills, a proactive attitude, and an ability to problem-solve effectively. Being able to handle customer inquiries with courtesy and professionalism will set you apart. Additionally, being adept with technology will be crucial in managing communications.

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Common Interview Questions for Business Development Coordinator
Can you describe your experience in handling customer inquiries?

When answering this question, focus on specific examples from your past experiences. Discuss how you handled customer concerns, ensured satisfaction, and turned a potentially negative situation into a positive outcome to showcase your excellent customer service skills.

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What motivates you to work in business development?

Highlight your passion for customer interactions and the satisfaction that comes from helping others. Discuss how the role of a Business Development Coordinator aligns with your personal career goals and your dedication to contributing to the company's success.

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How do you prioritize your tasks in a busy work environment?

Explain your organizational skills and how you use techniques like to-do lists or digital tools to manage your time efficiently. Emphasize your ability to remain flexible and adjust priorities based on the needs of the service department and customers.

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How would you handle a difficult customer during a phone call?

Share a scenario from your previous roles where you successfully managed a challenging situation. Emphasize the importance of active listening, empathy, and finding a resolution, and how these approaches can contribute to forming a positive relationship with customers.

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Why do you want to work with Cooper Auto Group specifically?

Showcase your knowledge of Cooper Auto Group’s values and long-standing reputation in the community. Discuss how their commitment to integrity, customer service, and employee development aligns with your own values and career aspirations.

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Describe a time when you exceeded a customer’s expectations.

Provide a specific example that emphasizes your eagerness to go beyond typical service. Discuss the actions you took and the positive feedback or outcome that resulted, demonstrating your dedication to exceptional customer experiences.

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How do you stay updated on trends in the automotive industry?

Discuss your methods of staying informed, such as following industry news, reading articles, or participating in webinars. Emphasize your commitment to continuous learning and how it helps you in the Business Development Coordinator role.

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What software or technology are you comfortable using?

List specific software or tools you have experience with, explaining how you’ve used them in previous roles. This demonstrates your ability to quickly adapt to new systems and your tech-savvy nature, both of which are essential for the position.

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What strategies do you use to follow up with customers after an appointment?

Explain your systematic approach to follow-ups, whether it’s through calls, emails, or messages. Discuss the importance of feedback and how it plays a role in improving service quality and customer satisfaction.

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How would you approach creating more service opportunities?

Share your ideas on outreach strategies, such as targeted calls or promotions. Emphasize the importance of understanding customer needs and how you would use that knowledge to identify opportunities for additional service offerings.

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Empathetic
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401K Matching
Medical Insurance
Dental Insurance
Vision Insurance
Equity
Paid Sick Days
Paid Time-Off
Disability Insurance
Life insurance
Learning & Development

Founded in 1946, Joe Cooper Ford is a new and used auto dealership headquartered in Shawnee, Oklahoma.

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Full-time, on-site
DATE POSTED
April 2, 2025

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