Manager, Project Management

The Manager, Project Management at ModMed is responsible for developing efficient processes to support the Implementation team, leading new implementation initiatives, creating a positive client experience, and defining the operational processes across the customer journey. This role involves close collaboration with multiple departments to ensure that project goals and quality KPIs are met consistently.

To qualify for the Manager, Project Management role at ModMed, candidates must have a Bachelor's Degree and preferably a PMP certification. Additionally, candidates should have 3-5 years of experience effectively managing project management teams or similar roles, with a focus on process improvement and implementing project tracking systems.

The Manager, Project Management at ModMed ensures client satisfaction by improving and streamlining processes that enhance the handoff experience from sales to implementation. By overseeing project execution and holding the team accountable for processes, this role is critical in delivering an exceptional client journey from start to finish, leading to positive outcomes.

ModMed boasts a vibrant, energetic work culture that emphasizes agility, innovation, and trust. As the Manager of Project Management, you'll be part of a team that values collaboration and positivity, focusing on delivering exceptional healthcare solutions. The company takes pride in receiving accolades like 'Best Places to Work' while fostering a supportive environment for its employees.

The Manager, Project Management will oversee a variety of projects, particularly those associated with the implementation of new healthcare technologies and processes. This includes working on initiatives that enhance client onboarding, operational efficiency, and overall service delivery, ensuring that projects align with the company's goals and standards of excellence.

In response to this question, you should outline specific instances where you've successfully led project teams, emphasizing any relevant healthcare experience. Discuss the methods you used for team management, how you met client expectations, and any measurable outcomes that resulted from your leadership.

You might want to share strategies you have successfully implemented to foster collaboration between departments. Highlight your experiences in streamlining processes and how you communicated expectations clearly among the teams to achieve successful project completions.

Talking about time management strategies, mention specific frameworks or tools you've employed, such as Agile or Gantt charts. Provide an example of how one of these methods helped you meet or exceed project deadlines while maintaining quality.

When addressing conflict resolution, share a scenario where team dynamics were challenged. Describe your approach, the communication techniques you used, and how resolving the conflict positively impacted the project outcomes.

Discuss important KPIs such as completion rates, client satisfaction scores, and project budget adherence. Explain why these metrics are significant in your project management processes and how you've used them to drive continuous improvements.

Provide examples of motivational strategies you've used previously, such as recognizing achievements, providing support, and encouraging an open dialogue. Discuss how these methods led to increased morale and productivity even in high-pressure contexts.

Mention your familiarity with popular project management tools like Trello, Asana, or Microsoft Project. Discuss any personal preferences and why you find these tools effective for managing tasks, timelines, and team performance.

Outline a specific project, detailing your role, the challenges faced, and the strategies you successfully implemented. Focus on the impact of your leadership on project outcomes, including measurable successes.

Discuss your method for assessing existing processes, identifying inefficiencies, and implementing changes. Provide an example where a process improvement initiative led to tangible benefits for your previous team or company.

Articulate your view on success factors such as clear communication, stakeholder engagement, proper resource allocation, and establishing a shared vision among all project participants. Relate this perspective to experiences you've had in your career.