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Host/ Hostess - Ladd's Tavern (Part - Time)

Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

 At Pendry, It’s All Because of YOU! 

 

Host / Hostess 

 

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun.  At Pendry, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities and have fun while crafting lasting, cherished moments for our guests. Working at Pendry is more than a job; it’s a way of life. Don’t just imagine the possibility—join us. 

 

Your Journey 

  • Primarily greet and welcome guests in a positive and professional manner  

  • Manage reservations and seating arrangements to ensure efficient use of dining space and minimize wait times. 

  • Escort guests to their tables and provide menus, ensuring that they are seated in a timely and courteous manner. 

  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner 

  • Managing reservations including new reservations, confirmations, cancelations and updating seating charts 

  • Work as a team and effectively communicating with management, bartenders, and service staff   

  • Deliver on guests’ expectations and have the desire to create WOW moments 

  • Perform additional duties as assigned that may be outside of the normal scope of duties based on business needs 

 

About You  

  • You enjoy assisting with food and beverage steps of service 

  • You have basic communication skills  

  • You are passionate about providing exceptional guest service and creating memorable moments 

  • You are open to learning, developing, and growing both yourself, personally, and helping others do the same 

  • You are trustworthy and have integrity  

 

Must Haves  

  • Ability to work a flexible schedule including weekends and holidays  

  • Ability to collaborate in a team environment  

  • Basic computer skills 

  • Verbal and written communication skills 

  • Luxury hotel experience, a plus  

 

You will Enjoy  

  • Free meals  

  • Free uniforms and cleaning  

  • Ongoing community outreach events  

  • Hotel discounts  

  • Associate’s events throughout the year  

  • Healthcare benefits 

  • 401k retirement plan with company matching  

 

Physical Requirements  

  • Grasping, holding, sitting, walking, repetitive motions, bending over 

  • Ability to stand and exercise mobility for extended periods of time during your scheduled shift 

  • Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift 

  • Ability to push and pull carts and equipment weighing up to 100 pounds on a semi - regular basis 

 

At Pendry, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.  

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

What You Should Know About Host/ Hostess - Ladd's Tavern (Part - Time), Montage

At Ladd's Tavern, we believe that every guest's experience begins with a warm welcome, and that's where you come in as a Host/Hostess! At Pendry Natirar in beautiful Peapack, NJ, this part-time role is all about infusing your passion for hospitality into every interaction. Imagine greeting guests with a bright smile, managing reservations seamlessly, and ensuring that each dining experience is exceptional. We’re excited to bring on someone who thrives in creating WOW moments for our visitors. Your day will involve welcoming guests in a friendly and professional manner, managing seating arrangements to minimize wait times, and responding to inquiries while collaborating with your team for smooth service. This isn’t just a job; it’s a chance to be part of a vibrant culture that values creativity and connection. If you have a passion for providing outstanding service, love to learn, and want to grow your career in an exciting environment, then this is the perfect opportunity for you. Join us at Ladd's Tavern, where every day holds the promise of new experiences and lasting memories. Let’s create magic together!

Frequently Asked Questions (FAQs) for Host/ Hostess - Ladd's Tavern (Part - Time) Role at Montage
What are the responsibilities of a Host/Hostess at Ladd's Tavern?

As a Host/Hostess at Ladd's Tavern, your primary responsibilities will include greeting and welcoming guests professionally, managing reservations, and ensuring an efficient flow of the dining space. You'll escort guests to their tables, provide menus, and handle special requests, all while working closely with the management and service staff to deliver an exceptional dining experience.

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What skills are required for the Host/Hostess position at Ladd's Tavern?

To thrive as a Host/Hostess at Ladd's Tavern, you should possess basic communication skills and a strong passion for guest service. Being trustworthy and having integrity are crucial. Additionally, a flexible schedule, teamwork ability, and some basic computer skills will help you succeed in this vibrant environment.

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Is prior experience necessary for the Host/Hostess role at Ladd's Tavern?

While previous luxury hotel experience is a plus for the Host/Hostess position at Ladd's Tavern, it’s not always necessary. What’s most important is your desire to create memorable guest experiences and your willingness to learn and grow within the role.

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What type of work environment can a Host/Hostess expect at Ladd's Tavern?

At Ladd's Tavern, the work environment is lively and team-oriented. You’ll collaborate daily with management, bartenders, and service staff to ensure guests have the best dining experience possible. Plus, you’ll enjoy perks like free meals, associates' events, and a culture that encourages personal and professional growth.

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What benefits does Ladd's Tavern offer to its Host/Hostess employees?

As a Host/Hostess at Ladd's Tavern, you can enjoy several benefits including free meals, uniforms and cleaning, hotel discounts, healthcare options, and a 401k retirement plan with matching contributions. Additionally, you’ll be part of ongoing community outreach events and various associate events throughout the year.

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Common Interview Questions for Host/ Hostess - Ladd's Tavern (Part - Time)
How would you handle a guest who is dissatisfied with their seating arrangement?

When faced with a dissatisfied guest, it’s important to remain calm and professional. Acknowledge their concern and listen actively to their feedback. Offer a solution, such as a different table, and ensure they feel valued throughout the interaction. Always aim to turn a negative experience into a positive one.

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What does exceptional guest service mean to you as a Host/Hostess?

Exceptional guest service means creating memorable experiences for guests. It involves anticipating their needs, being attentive, and providing assistance with a genuine smile. It’s about making each guest feel welcomed, valued, and appreciated from the moment they step into Ladd's Tavern.

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Can you describe a time when you went above and beyond for a guest?

In previous roles, I have always strived to create unforgettable moments for guests, such as remembering their favorite dishes or accommodating special requests. For instance, I once organized a surprise dessert for a couple celebrating an anniversary, which left them thrilled and grateful.

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How do you prioritize tasks during a busy shift as a Host/Hostess?

During busy shifts, I prioritize tasks by assessing the immediate needs of guests and coordinating with my team. I keep a mental checklist of reservations and waitlists while maintaining open communication to ensure a smooth flow. Staying organized and calm allows me to handle multiple tasks effectively.

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What is your approach to handling multiple tasks at once in a fast-paced environment?

I approach multitasking by staying organized and focused. I utilize checklist strategies to keep track of my responsibilities and rely on effective communication with my team to delegate where necessary. This ensures that I remain efficient and attentive to all guests without compromising service quality.

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How would you greet a new guest as a Host/Hostess?

When greeting a new guest, I would approach with a warm smile, introduce myself, and welcome them to Ladd's Tavern. I’d take the time to inquire if they have any special requests to ensure they feel at home right from the start. Personal connections are key to excellent hospitality.

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What do you think is the most important quality for a Host/Hostess?

The most important quality for a Host/Hostess is having a genuine passion for guest service. This includes being approachable, friendly, and consistently positive. It’s essential to make guests feel appreciated and welcomed, creating lasting impressions that resonate even after their visit.

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How do you handle stressful situations when a restaurant is full?

In stressful situations, I remain calm and focus on problem-solving. I prioritize guest needs by ensuring that everyone is acknowledged and assisted promptly. Communicating effectively with my team helps manage the flow, ensuring that guests receive the service they expect without feeling rushed.

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What would you do if you saw a colleague not following proper service procedures?

If I noticed a colleague not following proper service procedures, I would approach the situation with care. I value teamwork and believe in maintaining high standards, so I would respectfully discuss the issue with them in private and, if needed, inform our supervisor to ensure we deliver exceptional service collectively.

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What role do you think teamwork plays in the Host/Hostess position?

Teamwork is absolutely essential in the Host/Hostess position. It's crucial for effective communication and collaboration, ensuring that guests have a smooth experience from the moment they arrive. By supporting one another, we can create a cohesive environment that maximizes guest satisfaction.

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EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
March 27, 2025

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