Senior Sales Manager, Group

The Senior Sales Manager, Group at Montage International is responsible for driving revenue through various channels, including soliciting new accounts, managing existing accounts, and creating effective sales strategies. This includes preparing timely correspondence to group accounts, attracting potential business via trade shows, and upselling hotel packages. You’ll also work closely with internal and external stakeholders to ensure customer satisfaction and achieve financial targets.

To be considered for the Senior Sales Manager, Group position at Montage International, candidates should have at least 5 years of experience in luxury hotel sales and operations. A solid background in sales and the ability to work independently are essential. Familiarity with sales and catering systems like Delphi and Opera, as well as proficiency in Microsoft Office, are also important for managing accounts effectively.

The Senior Sales Manager, Group contributes to the success of Montage Big Sky by cultivating relationships with clients, driving revenue through strategic solicitation, and creating memorable experiences for guests. This role is about understanding market trends and utilizing this knowledge to close deals that align with the hotel’s objectives. Your ability to negotiate effectively and provide exceptional customer service will play a crucial role in the hotel's growth.

The Senior Sales Manager, Group at Montage International employs a range of sales strategies, including proactive solicitation of accounts, market analysis, and maximizing revenue through package upselling. The role requires creative thinking to develop tailored proposals and an in-depth understanding of the competitive landscape to effectively position our hotel as the preferred choice for groups.

A typical day for a Senior Sales Manager, Group at Montage International involves a blend of client engagement, strategic planning, and administrative tasks. You might start your day with sales calls, followed by preparing proposals and managing accounts. Networking at trade shows or planning site visits may also feature prominently. You’ll regularly meet with the sales team to discuss strategies and share insights on market conditions and client feedback.

When prioritizing sales leads, especially as a Senior Sales Manager, it’s important to assess leads based on their potential revenue, the type of client, and the relationship you've developed. Utilize your sales management software to categorize leads and focus on those with the most significant potential for conversion. It’s helpful to maintain regular contact with each lead to stay top of mind.

In my previous roles, I often implemented a consultative selling strategy that involved understanding the customer’s needs first before presenting tailored solutions. This approach not only enhanced customer satisfaction but also increased the likelihood of closing deals. Sharing quantifiable results from my efforts further demonstrates the effectiveness of my strategy.

I have extensive experience with sales management software like DELPHI, which I utilized to manage client relationships, track sales goals, and analyze performance metrics. I can efficiently navigate the software to extract valuable insights that aid in refining our sales strategies and improving client engagement.

Handling challenging clients requires patience and excellent communication skills. I approach negotiations with a focus on understanding the client's perspective and finding a win-win solution. Active listening and empathizing can significantly defuse tensions, and I always strive to maintain a positive relationship even during challenging discussions.

To stay informed about market trends and competition, I leverage industry reports, attend trade shows, and network with peers in the hotel industry. Additionally, I utilize online resources and analytics tools to gather data on competitor performance, pricing strategies, and customer preferences to refine our sales approach.

Building long-lasting relationships with clients requires genuine engagement, regular communication, and consistent follow-through. I make an effort to personalize our interactions, whether it’s remembering significant details about past transactions or checking in after an event to ensure satisfaction. This approach fosters trust and encourages repeat business.

To meet or exceed sales targets, I set clear, measurable goals and develop a strategic plan to achieve them. This includes regular reviews of my progress and adjusting tactics when necessary. I also focus on maximizing opportunities through upselling and cross-selling, ensuring that I tap into the full potential of existing accounts.

During slow sales periods, maintaining motivation can be challenging. I focus on setting smaller, short-term goals that provide a sense of achievement and keep my momentum going. Additionally, I take the opportunity to refine my skills through training and engage in networking activities that may lead to new opportunities.

Teamwork is essential in sales. Collaboration enhances creativity and strategy, allowing me to benefit from diverse skill sets and perspectives. I often work closely with marketing, operations, and customer service to ensure a holistic approach that aligns all departments with the sales objectives, enhancing overall client experiences.

I am drawn to Montage International because of its commitment to excellence and passion for creating exceptional guest experiences. I believe my background in luxury sales aligns perfectly with your brand’s values, and I am excited about the opportunity to contribute to such a prestigious organization while growing personally and professionally.