Animal Shelter Manager

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$89,627.24 - $134,439.70 Annual

Department:

Department of Community Services (DCS)

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

This recruitment is open until filled. 

 

OVERVIEW:

In the Department of Community Services at Multnomah County, we look for people who can grow, think, lead, and inspire.  We have a culture that thrives on diversity and values a commitment to public service.  We seek leaders, achievers, and doers who bring skill and passion to a challenging and evolving environment.

We are excited to announce that our Animal Services division is currently looking for an Operations Manager for our organization in Troutdale, Oregon. 

As the Operations Manager, you will support Animal Services’ mission while keeping pace in an active and demanding environment that requires a high degree of multitasking and the ability to adapt to changing priorities. You will be responsible for partnering with the Animal Services Director in strategic and operational leadership at the Multnomah County Animal Services shelter, including the program areas of Field Services, Client Services, Animal Care, and,  Animal Health.. You will directly supervise non-represented professional staff, and be responsible for observing, understanding and evaluating shelter processes and procedures, budget, and personnel management. You will provide operational oversight through setting and achieving meaningful and realistic goals,   problem solving quickly and decisively, as well as developing systems and processes that maximize organization effectiveness. You’ll embrace the opportunity to interact with people from cultural backgrounds different from your own. 

Animal Services is transforming its operations and approach to an equitable service model that focuses on under-resourced communities, removing barriers to pet adoptions or other placements, keeping pets with existing owners and a supportive, resource-based approach to animal laws. As part of this transformation, the Operations Manager must be open to understanding culturally responsive practices, implementing changes in our operations that decrease the overall length of animal stays,  and providing proactive and preventative support to communities, especially communities of color, disproportionately impacted by enforcement activities.

In this role, you will:

Program Management & Supervision

• Foster development of a common vision and culture across the organization by providing clear direction, expectations, and priorities, clarifying roles and responsibilities, and working in partnership with team members to balance competing priorities. 

• Design and implement work processes, systems and procedures, modeling effective work across teams  when appropriate. Monitor progress and report outcomes and barriers to success in a timely and reliable manner. 

• Manage day-to-day implementation and support for key activities including coordination with other teams implementing complementary activities. 

• Collaborate with the Animal Services Director to develop strategic plans, long-range programs, and regularly review and update policies and procedures.

• Develop, implement, and maintain quality management and change management plans and systems to ensure compliance and achieve program outcomes.

• Build in appropriate feedback loops to see if we are meeting key milestones and if the impact planned is being felt across the organization. 

• Draft, develop, implement, and support policies and protocols in all areas of operation. 

• Analyze and review federal, state, and local laws, regulations, policies, and procedures in order to ensure compliance, conduct analysis on best practices and trends, and formulate and implement recommendations. 

• Work with MCAS Director to maintain sound financial practices through effective budgeting, adoption and retail revenue generation, cost containment and regular monitoring.  Authorize spending requests in accordance with established MCAS guidelines and policies. 

• Maintain shelter records and statistics; use data and insights to evaluate outcomes of programs, projects, or business procedures.

• Use financial and quantitative information to make effective and informed decisions, and make decisions under conditions of uncertainty when necessary.  

• Oversee facilities maintenance and capital projects.

• Provide a safe work environment, taking immediate action to correct hazards when necessary. 

Leadership

• Manage, support, and provide coaching feedback to team members, and create and sustain a work environment of mutual respect where team members strive to achieve excellence within their own team and embrace their role and responsibilities in advancing shared goals and priorities. 

• Contribute to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct, if necessary. 

• Model inclusive leadership, creating an environment where diverse viewpoints are welcomed and actively engaged. 

• Relate to people in an open, accepting and professional manner, demonstrating and fostering respect and appreciation for each person. Bring substantive conflicts into the open and attempt to resolve them collaboratively.   

• Coach, develop, challenge, and empower leaders; accurately assess strengths and development areas of direct reports; and manage employee development and performance consistently.  

• Structure, assign, delegate and empower staff members in a manner that promotes optimal effectiveness and efficiency.  Effectively utilize volunteer resources in order to enhance operational functioning.  Remove obstacles and coordinate work efforts when necessary.  

• Communicate proactively and transparently, motivate and mobilize people to take action, share recognition and model accountability. 

• Ensure that training and onboarding throughout the shelter aligns with program and organizational values and goals.

• Represent MCAS as requested at Board of County Commissioners, Community Advisory Committee and other key partner and collaborator meetings, and communicate effectively to ensure they are informed and able to actively engage. 

• Develop and maintain productive relationships with partners and collaborators, including other County departments and partner organizations.

An ideal candidate will also demonstrate the ability to:

• Promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.

• Be culturally sensitive to and understand, embrace, and actively practice racial and socioeconomic equity principles.

• Work calmly under pressure and show resilience in the face of constraints, frustrations, ambiguity or adversity.   

• Think clearly and quickly and shift priorities when appropriate, handle day to day work challenges confidently and reliably, allocate one’s time efficiently.

• Manage meetings effectively.

• Work cooperatively, develop effective working relationships with diverse work groups and the general public.

• Collaboratively lead inclusive initiatives focused on equitable outcomes, both internally and in the community.

• Demonstrate discretion, integrity and confidentiality when dealing with personnel and financial issues 

Who Are We?
The Department of Community Services delivers many essential services throughout Multnomah County. Our mission is to preserve harmony between natural and built environments, keep people and pets safe, and ensure every voice is heard through a diverse group of programs, including land use planning, transportation, bridge services, animal services, elections, and budget and operations support. Our department is committed to modeling the behaviors and practices that reflect an organizational culture that creates a sense of safety, trust, and belonging for every employee and client we serve.

Multnomah County Animal Services (MCAS) has been recognized as one of the top performing shelters in the country for implementing innovative, progressive lifesaving programs for shelter animals and creating a safe, livable community for people and animals.  We are the only open door shelter in Portland and the primary agency responsible for lost pet care, animal abuse investigation, and animal rescue in Multnomah County. We also offer dog and cat licensing, lost and found pet services, and animal adoptions through our shelter in Troutdale, Oregon.

 

What We Can Offer You:

Imagine working to better the lives of people and animals, being challenged to help educate the community about animal welfare best practices, and developing your skills and experience. With us, you will be challenged. You will be encouraged to excel. You will be given the opportunity to build a rewarding career. And you will be proud to be a part of the Multnomah County Animal Services team, dedicated to providing equitable services to the public and ensuring high quality care for the animals in our shelter.  

At Multnomah County we are committed to maintaining an effective, respectful and inclusive workplace. We value collaborative problem solving and strive for continuous improvement. We strongly believe in workforce equity, diversity and inclusion. Visit our Workforce Equity Strategies Plan (WESP) to see where Multnomah County is headed with these values.

 

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

• A bachelor's degree in Business or Public Administration, Behavioral or Social Sciences, or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work
  OR

• Any combination of experience and education equivalent to seven years professional-level evaluative, analytical and planning work

Preferred Qualifications/Transferable Skills*:

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Knowledge of Animal Welfare best practices and proven ability to put into practice.

• Experience leading and implementing organizational development and change management initiatives, preferably with a focus on equitable outcomes both internally and externally. 

• Demonstrated experience in ability to work in an intensely collaborative, team-oriented environment

• Proven organizational skills and effective written and verbal communication

• Proficient in Google Suites software; experience in shelter software database is a plus

• Demonstrated experience in managing multiple complex or large programs

• Experience directly supervising managers and other management-level staff, as well as familiarity of a unionized environment 

• Knowledge of procurement, budget management and fiscal oversight

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

 

SCREENING AND EVALUATION:

The Application Packet:

Please be sure to provide all the materials below in your application submission:

Online application: Explain all related experience (paid or unpaid) and training in the education and work experience sections of the application.

Attach a resume: Please indicate how you meet the required minimum qualifications . Attach the PDF document to the on-line application. Be sure to explain in detail, including dates, all related work experience, paid or unpaid.

Attach a cover letter: Expand on your resume, addressing why you are interested in this opportunity and provide specific examples to demonstrate how your experience and skills align with the descriptions in the “Overview” section of this job posting, and meet the minimum and preferred qualifications of this position.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

1. Initial review of minimum qualifications

2. Evaluation of application materials to identify the most qualified candidates

3. Consideration of top candidates, which may include phone interviews, panel interviews, and/or additional testing

4. Professional reference checks

ADDITIONAL INFORMATION:

The eligible list established through this recruitment will be used to fill future full-time, part-time, temporary, on-call and limited duration vacancies.

Type of Position: This non-represented position is not eligible for overtime.

Location: Animal Shelter; 1700 W Historic Columbia River Hwy, Troutdale, OR 97060 

Schedule: TBD, Ad-hoc telework

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Marisa Messina

Email:

marisa.messina@multco.us

Phone:

+1 (971) 3139319

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9615 - Manager 1