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Office Services Manager

About Netwealth

Netwealth is more than a company; it is a catalyst for change, inspiring a new perspective on wealth and a brighter future for everyone involved. Our innovative and award-winning wealth management platform reflects our commitment to excellence and cutting-edge technology.

Founded in 1999, Netwealth has grown rapidly, driven by an entrepreneurial spirit that encourages us to challenge the status quo. Our NextGen superannuation and investment technology exemplify our agile and nimble approach, unburdened by bureaucracy, allowing us to adapt quickly to meet the needs of our clients.

At Netwealth, our team is our greatest asset. We are a collective of passionate individuals dedicated to making life better for more Australians. Our values—Curious, Optimistic, Courageous, Collaborative, Agile, and Genuine—are the guiding principles that shape our decisions and define how we present ourselves to the world. Join us in our mission and become part of a team that not only envisions a better future but actively works to create it.

The Opportunity

The Office Services Manager ensures the Netwealth Head Office operates seamlessly, managing reception through to security, and leading the team to create an exceptional environment for staff and visitors.

You will be the heartbeat of our office, ensuring that everything runs smoothly and efficiently. Your responsibilities will include:

  • Reception Management: Ensuring an exceptional and welcoming reception area, while leading the team to provide outstanding service.

  • Supplier Management: Managing supplier relationships and evaluating new partners to ensure we receive the highest quality services and value.

  • Event Coordination: Planning and executing office events and activities that bring our team together.

  • Office and Facilities Maintenance: Keeping our office environment safe, functional, and enjoyable.

  • Team Leadership: Leading and mentoring the Office Services team, supporting their professional growth and goal achievement.

About you

You are passionate about creating an efficient and welcoming office space. You thrive in dynamic environments, excel in managing office operations and lead a team with confidence and empathy. You will bring to the role:

·       Proven experience in office management or a related field.

·       Strong organisational skills and the ability to multitask effectively.

·       Excellent communication and interpersonal skills.

·       Experience leading and mentoring a team to achieve their best.

·       Proficiency in office management software and tools.

Life At Netwealth

At Netwealth, people are our core strength, and we invest in our employees no matter what stage of life they are in.  When you're at your best, we're at our best!

We prioritise the growth of our employees, and you'll be able to learn and develop yourself and your career at Netwealth.  We provide access to further education and diverse training opportunities, and we actively support internal mobility.  32% of our jobs filled in 2023 were from internal candidates.

We have a flexible and adaptable hybrid working policy with the expectation you'll spend 4 days a fortnight coming into our state-of-the-art office.  We're located in the heart of Melbourne's CBD and have all the bells and whistles you would expect - including modern end of trip facilities for your commute to work, and breakfast provided daily.

We have a number of benefits that have been designed with a focus on health and well-being, support and growth.  Some of these include:

  • Family-friendly workplace, with parental leave and a kid's holiday programme

  • Wellness and lifestyle perks including discounted gym memberships, income protection, flu shots, wellness weeks, shopping and retail discounts, access to financial wellbeing services

  • We're a social bunch and love to get together regularly, participating in corporate sporting events, games and trivia nights

  • Employee Resource Groups - LGBTQIA, Women of Netwealth, Culture Group, Carers Group

  • Support for community involvement through volunteering and our Netwealth Impact Group

Apply now!

Here at Netwealth, we support and encourage everyone to bring their genuine selves to work (it’s one of our core values), and we’re proud of our inclusive and diverse workforce.  We are committed to this through our gender equality, disability, LGBTQIA+, well-being and cultural initiatives.  We are proud to be endorsed and certified by Work180, Family Friendly Workplaces and Great Place to Work.

Are you curious about this opportunity but don't meet every single requirement? Research shows that we don't always apply to jobs we are interested in unless we meet every single qualification. If you are excited about this role but don't tick every box, we encourage you to apply anyway!  If you require any reasonable adjustments throughout the recruitment process, please let us know by emailing people@netwealth.com.au

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Office Services Manager, Netwealth

Are you ready to step into a dynamic role that is at the heart of Netwealth's commitment to creating a welcoming and efficient workplace? As the Office Services Manager in our Melbourne office, you will play an essential part in ensuring our operations run smoothly and seamlessly. Imagine being the go-to person for everything from reception management to event coordination, all while leading a passionate team dedicated to excellence. At Netwealth, we're not just another IT company; we challenge the status quo with innovation and agility, and your leadership will be key in maintaining our vibrant office culture. You'll oversee supplier relationships, plan exciting team events, and ensure our office environment embraces safety and functionality. Your strong organizational skills and empathetic leadership style will help cultivate a professional and enjoyable atmosphere that benefits both our staff and visitors alike. Our core values of being Curious, Optimistic, Courageous, Collaborative, Agile, and Genuine will guide you in your day-to-day responsibilities. If you're passionate about fostering an engaging and productive office space, this role is your opportunity to make a meaningful impact within our incredible team at Netwealth.

Frequently Asked Questions (FAQs) for Office Services Manager Role at Netwealth
What are the key responsibilities of the Office Services Manager at Netwealth?

The Office Services Manager at Netwealth is responsible for managing the reception area, overseeing supplier relationships, coordinating office events, maintaining office facilities, and leading the Office Services team. This role ensures a seamless and welcoming environment for employees and visitors alike.

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What qualifications are needed to be an Office Services Manager at Netwealth?

To qualify for the Office Services Manager position at Netwealth, candidates should have proven experience in office management or a related field, strong organizational skills, excellent communication abilities, experience in team leadership and mentoring, and proficiency in office management software.

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How does Netwealth support the growth of its Office Services Manager?

Netwealth is committed to the professional growth of its employees, including those in the Office Services Manager role. We offer access to further education, diverse training opportunities, and actively encourage internal mobility, ensuring our team members can develop their skills and advance their careers.

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What is the work environment like for the Office Services Manager at Netwealth?

The work environment for the Office Services Manager at Netwealth is dynamic and supportive, allowing for flexible hybrid working arrangements. Our state-of-the-art Melbourne office is designed to foster collaboration and engagement, complete with modern amenities to enhance employee experiences.

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How does the Office Services Manager role contribute to Netwealth’s culture?

The Office Services Manager plays a crucial role in fostering a positive culture at Netwealth by ensuring that the office environment is welcoming, efficient, and supportive. This role is pivotal in organizing team events and encouraging collaboration, aligning with our core values and commitment to a genuine workplace.

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Common Interview Questions for Office Services Manager
Can you describe your experience leading an office services team?

When answering this question, highlight specific examples of how you've successfully led a team in managing office operations, ensuring a collaborative atmosphere, and mentoring team members to achieve their goals.

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What strategies would you implement to improve office efficiency?

In your response, discuss innovative solutions such as streamlining processes, utilizing technology for better communication, and creating a feedback loop with staff to continually enhance office functions.

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How would you handle a challenging supplier relationship?

Explain your approach to managing supplier relationships by demonstrating your negotiation skills, your ability to communicate effectively under pressure, and your commitment to finding mutually beneficial solutions.

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What methods do you use to prioritize tasks in a busy office environment?

Share your strategies for prioritization, such as using task management software, developing a daily agenda, or employing the Eisenhower Box technique to distinguish between urgent and important tasks.

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Can you give an example of a successful office event you coordinated?

Provide a specific example that showcases your organizational skills and creativity in planning the event, including details on the objectives, attendee engagement, and the overall impact on team morale.

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How do you ensure a welcoming environment at the reception?

Discuss your approach to reception management, focusing on establishing protocols for staff training, visitor engagement, and maintaining a professional yet friendly atmosphere.

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What experience do you have with office management software?

Highlight your familiarity with various office management tools and systems, including how you've utilized these tools to enhance productivity and improve team communication.

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How do you deal with conflicts within your team?

Outline your conflict resolution strategy, emphasizing active listening, mediation skills, and your commitment to fostering a respectful workplace that encourages open dialogue.

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What do you think is crucial for maintaining office safety and functionality?

Share your understanding of workplace safety protocols, including regular inspections, employee training, and compliance with regulations to ensure a safe work environment.

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Why do you want to work at Netwealth as an Office Services Manager?

Reflect on your excitement for the role by aligning your values with Netwealth's mission and culture, expressing appreciation for their commitment to innovation and employee development.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

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