Chargé Service Après Livraison (SAL) Junior H/F - ALTERNANCE

As a Chargé Service Après Livraison (SAL) Junior H/F at Nexity, your main responsibilities will include organizing client deliveries, ensuring a seamless handover process, managing communication with clients, and resolving any post-delivery issues. You will also assist in coordinating events related to deliveries, such as setting up the necessary arrangements and client gifts, all while maintaining strong relationships with our clients.

To become a Chargé Service Après Livraison (SAL) Junior H/F at Nexity, candidates should have a minimum of a Bac +3 in fields related to client relations, management, or administration. We are looking for someone who is proactive, adaptable, and has strong teamwork skills. Creativity is also a valued trait in this role, as you'll be organizing various events related to client deliveries.

Nexity is committed to the development of its employees, especially those in the Chargé Service Après Livraison (SAL) Junior H/F role. You will have access to training programs, innovative career development opportunities, and even e-learning modules focused on enhancing your skills and ensuring continuous personal and professional growth.

As a Chargé Service Après Livraison (SAL) Junior H/F at Nexity, you'll be directly involved in promoting our social responsibility initiatives. Your role requires you to maintain excellent relationships with clients, directly impacting their satisfaction and trust. By ensuring clients have a positive experience, you contribute to Nexity's mission of making housing accessible for all and supporting sustainable practices.

At Nexity, the company culture is built on teamwork, innovation, and social responsibility. As a Chargé Service Après Livraison (SAL) Junior H/F, you'll be part of a collaborative environment where ideas are welcomed, and everyone is encouraged to take initiative. This culture of inclusivity provides opportunities for professional growth while supporting a healthy work-life balance.

In handling difficult situations, it’s crucial to remain calm and empathetic. Start by listening to the client's concerns, acknowledging their feelings, and assuring them that you are there to help. Clearly outline the steps you will take to resolve the issue, and follow up to ensure that the client is satisfied. This approach helps build trust and demonstrates your commitment.

When asked about being proactive, it's important to showcase a specific instance. For example, you might discuss a time when you identified a potential issue before it escalated and took the initiative to address it, perhaps by implementing new communication strategies or follow-up processes that improved client satisfaction.

Effective prioritization involves organization and planning. I often use a task management system to list all responsibilities, evaluating them based on urgency and importance. This way, I ensure that I'm always focused on delivering the best experience for each client and meeting all deadlines efficiently.

To ensure effective communication, I would establish regular check-ins and utilize a CRM tool to keep track of communications. Clear documentation and feedback loops allow me to relay information accurately between the clients and construction teams, ensuring everyone is aligned on expectations and timelines.

Staying organized is key in this role. I use digital tools to keep track of client files and correspondence. Creating standardized templates for documentation also helps to streamline processes, ensuring that nothing falls through the cracks and delivering a consistent experience for clients.

When answering, highlight your passion for client relations and interest in the real estate sector. Mention how Nexity's commitment to social responsibility aligns with your values, and express your eagerness to contribute to the company’s mission and growth while developing your skills in a supportive environment.

Adapting communication styles is crucial. I assess each client's preferences and adjust my language, tone, and method of communication accordingly, whether it be more formal for corporate clients or a casual tone for individual homeowners, ensuring that every interaction feels personal and engaging.

Preparation for a client delivery involves multiple steps. I would start by coordinating with internal teams to ensure logistics, confirming the event details like catering and decorations, and preparing personalized touches for clients. A checklist allows me to manage all elements effectively for a seamless event.

Maintaining a positive attitude is about perspective. I remind myself of the larger goals and how each challenge is an opportunity for growth. Focusing on solutions rather than problems, and surrounding myself with supportive colleagues also helps maintain that positivity.

Teamwork is vital. I believe that collaborating with colleagues fosters a culture of shared success. By leveraging each team member's strengths and insights, we can achieve outcomes that exceed client expectations and enhance our ability to solve problems efficiently.