Specialist, Change Management and Adoption

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.   

• Fully paid medical, dental and vision coverage from your first day  

• a health care spending or wellness spending account  

• a premium defined benefit pension plan  

• three personal days and two float days annually  

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years 

• career development opportunities  

• a collaborative values-based team culture  

• a wellness program 

• a hybrid working model  

• participation in Communities of Inclusion   

Want to make a difference in your career?  Consider this opportunity.   

Responsible for working both independently and collaboratively in a fast-paced team setting, to support client engagement, facilitate regular business processes and provide support services to both internal and external stakeholders around access to and adoption of OH digital health products and services. With understanding of the healthcare sector landscape and digital health service offerings, change management and client engagement best practices, the Specialist executes and delivers key onboarding, adoption and client engagement related activities, and facilitates diverse requests and inquiries through the appropriate channels.

Here is what you will be doing:

• Effectively communicates and interacts with a variety of stakeholders, both internal and external.
• Develops new Ontario Health business processes, reference material and tools.
• Develops and maintains process/solution documentation including workflows, use cases, user guides, and training materials.
• Continuously seeks and identifies opportunities for the improvement of deployment, operational and registration processes, and procedures.
• Actively works directly with the team for collaboration, peer support, and to ensure  a consistent approach to executing work assignments.
• Collaborates with other cross-functional teams in the delivery of tasks/projects.
• Provides strong client engagement support to internal teams  and external stakeholders and clients.
• Initiates and champions change by actively looking for opportunities for improvement across team practices to improve the team's efficiencies, business delivery and overall client experience.
• Supports change within the portfolio and workstreams, both internally and externally, by supporting rollout out and change in products and processes to provincial partners and clients. Works with peers to implement and execute changes successfully.
• Works to build consensus and has the support of management to help with decision making.
• Makes decisions that have limited/moderate impact.

Here is what you will need to be successful:

Education and Experience:

• An undergraduate Degree in Business, Health Studies, Public Administration, or related field is required.
• Minimum 3 years of business experience, including one to two years’ experience in a related business or project coordination role.
• Knowledge and proficient understanding of privacy legislation, specifically Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), is an asset.
• Knowledge of basic project management methodology.
• Understanding of change management principles and practices to drive a structured approach for the people impacts of change due to process development, transformation and/or technology implementation.
• Knowledge/understanding of or experience in the healthcare sector and/or government and the digital health landscape in Ontario is an asset.
• Strong knowledge of Microsoft Office tools.

Knowledge and Skills

• Strong organization, problem solving, interpersonal skills and attention to detail.
• Good written and oral presentation skills.
• Self-motivated with the ability to be delivery focused and passionate about achieving the program objectives with an internal sense of accountability.
• Capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
• Ability to focus on stakeholder engagement with a high aptitude to express empathy, consideration and understanding, as well as foster strong relationships.
• A team player and results oriented professional.
• Excellent organizational and multitasking skills.

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Location: Ontario (currently hybrid; subject to change)

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