Naturalist | Nature Center | On Call

Location

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

To promote Omni Amelia Island's unique natural environment to our resort guests, club members and the surrounding community.

Responsibilities

• Essential Functions:

  Nature Center

  • To lead various nature tours and programs for property guests on and off property
  • Continually learning in the fields of biology and environmental science
  • Able to identify various species of native animals and plants, and be able to explain information to guests
  • To perform in the care and cleaning of exhibits, including but not limited to snakes, turtles, salt and freshwater aquariums, birds, and small mammals.
  • To assist with the development and implementation of new interpretive and educational programs and displays
  • Knowledge of ecology, flora, and fauna of coastal marine, maritime forest, and salt marsh environments
  • Knowledge of nature areas of interest on property and local area
  • Willingness to learn Amelia Island ecology specifics
  • Able to work with all age guests from children to elderly
  • Ability to drive company vehicles with or without guests (truck, truck w/trailer, golf cart)
  • Responsible for the cleanliness and upkeep of the nature center, surrounding areas, kayak storage area, and resort property.
  • Responsible for the care and upkeep of all equipment (binoculars, fishing poles, other
    • equipment, kayaks, etc.)
  • Attend departmental meetings as assigned by management
  • Accept other special duties as required by management
  • Able to learn to ride a Segway and be approved tour guide from 60 days from hire

  Nature Center Retail

  • Retail sales opening and closing procedures
  • Cashier and cash drawer management
  • Proper handling of keys with access to Nature Center, Walker’s Landing, etc.
  • Inventory, stocking, and display of merchandise, organization or retail merchandise

  Cross Utilization

  • Flexibility in job duties
  • Assist in all other aspects of the recreation department as needed to include but not limited to: group functions, events, Amelia’s Wheels, Pool/Beach, Camp Amelia, Heron’s Cove mini-golf, Health and Fitness, and Tennis operations
  • Work holiday events and special programs as scheduled
  •  

• Hotel Specific Functions:

  • Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings
  • Have a thorough understanding of Omni Hotels culture, rules, and regulations
  • Answer phones using the proper "Moments of Service" scenario
  • Provide guests with cheerful, personable, efficient service
  • Responsible for a clean and professional appearance of uniforms
  • Fully understand and implement "Moments of Service" and “Power of Engagement”
  • Interact with every guest using Omni Standards
  • Knowledgeable about all hotel amenities and property specifics
  • Actively participate in the assurance of the safety of all guests
  • Treat everyone, supervisors, staff and guests with courtesy and respect always

Qualifications

• Tools & Equipment:

  • Kayaks, stand-up paddle boards, bikes, Segways, golf carts, trucks, binoculars, basic tools, and power tools.
  • Aquariums, tanks and all associated cleaning tools.
  • First aid equipment.
  • Computer, printer and all related software programs, Point of Sale (POS), telephone, pen/pencil, photo-copying machine, facsimile machine, receipt printers, etc.
  • Computer Software: Microsoft Programs: Excel, Word, Power-Point, Publisher, Outlook; Xola; Resort Suite

  Working Environment:

  • Exposure to various weather conditions
  • Exposed to extreme hot and cold temperatures
  • Exposed to minimal amounts of various hazardous chemicals
  •             Exposure to poisonous plants, animals and insects
  • Exposure to low dose of household chemicals
  • Areas: Nature Center, Amelia's Wheels, Hotel Pool, Drummond Point Park, Walkers Landing, Bike Trails, and various off property nature excursions

  Physical Job Requirements (for essential functions only)

  • Valid drivers license
  • Able to lift and lift up to 60-100 pounds occasionally and 30-50 pounds repeatedly
  • Able to swim and tread water
  • Able to stand and walk for long periods of time
  • Able to complete Segway certification within 60 days of hire
  • Able to complete kayak rescue training within 60 days of hire
  • Able to stoop, push, or pull for long periods of time
  • Must be able to hear, have good or corrected vision, and a good sense of balance
  • Associate must be able to verbally communicate clearly and effectively to various sized groups of resort guests
  • Able to multi-task effectively