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Technical Program Manager, Capacity Planning

About the Team: 

Infrastructure Services partners with engineering, research, and product teams to ensure successful planning, delivery and operation of OpenAI’s infrastructure roadmap. In other words, we’re the people who ensure that OpenAI’s research and product teams have the infrastructure they need today, tomorrow and years into the future. 

Our team works across GPUs, CPUs, storage, networking and other supporting infrastructure that OpenAI needs to achieve its mission. We work on challenging problems with billions of dollars and hundreds of millions of users at stake. We are looking for self-starters who do well with ambiguity and can deliver immediate impact. 

You’ll collaborate with people across OpenAI to help us deliver the highest quality infrastructure while providing seemingly infinite capacity at the lowest possible cost. 

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role you will:

  • Ensure the infrastructure roadmap and strategy for your area is derisked and successful. This will include work across capacity engineering, demand and supply planning, program management, operations, commercials, and anything else that may be needed!  

  • Identify infrastructure requirements from research and product teams

  • Work with engineering to design and plan medium and long-term infrastructure roadmap based on these requirements

  • Work with engineering to design and build tooling and software solutions that make OpenAI infrastructure easy to use for product and research teams

  • Partner with commercial and engineering teams to execute on the infrastructure roadmap and deliver capacity 

  • Manage infrastructure supply (current and upcoming) and match to demand across product and research teams

  • Understand financial and business implications of infrastructure decisions

You might thrive in this role if: 

  • You are excited about building infrastructure at an incredible scale 

  • You have depth and expertise in one or more of the following areas: GPU | CPU | Storage | Networking

  • You like to move fast, make decisions, and be held accountable

  • You can wear multiple hats and juggle technical, business and engineering considerations to make decisions

  • You have experience in AI/ML and/or cloud infrastructure

  • Making complex decisions with significant engineering, commercial, product and research implications, often with many billions of dollars involved

  • Want to work on a lean team, are a self-starter, can thrive in ambiguity 

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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Average salary estimate

$145000 / YEARLY (est.)
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$120000K
$170000K

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What You Should Know About Technical Program Manager, Capacity Planning, OpenAI

At OpenAI, we're on the lookout for a passionate and skilled Technical Program Manager focusing on Capacity Planning to join our Infrastructure Services team in beautiful San Francisco. Our team collaborates closely with engineering, research, and product teams to create and maintain the infrastructure necessary for OpenAI's ambitious goals. In this vital role, you will be responsible for ensuring the successful planning and delivery of our infrastructure roadmap, enabling our research and product teams to thrive now and in the future. You'll tackle complex challenges that have immense implications, managing everything from capacity engineering to operations. Collaborating across various functions, you will identify infrastructure needs, design robust solutions, and manage supply and demand effectively. If you thrive in fast-paced environments, enjoy making critical decisions, and want to work on groundbreaking technology that shapes the future of AI, we'd love for you to join us. We foster a hybrid work culture, asking you to spend three days a week in our San Francisco office while also offering relocation assistance. Bring your experience with GPUs, CPUs, storage, and networking, and help us create an infrastructure that delivers capacity at unparalleled scale and cost. Together, we can support the mission of ensuring general-purpose artificial intelligence benefits all of humanity.

Frequently Asked Questions (FAQs) for Technical Program Manager, Capacity Planning Role at OpenAI
What are the responsibilities of a Technical Program Manager in Capacity Planning at OpenAI?

As a Technical Program Manager in Capacity Planning at OpenAI, you will ensure the infrastructure roadmap is derisked and successful across various functions, including capacity engineering and demand planning. Your responsibilities will include identifying infrastructure requirements, collaborating with engineering teams for design and planning, managing current and upcoming infrastructure supply, and understanding the business implications of infrastructure decisions.

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What qualifications are needed to be a Technical Program Manager at OpenAI?

To qualify for the Technical Program Manager position in Capacity Planning at OpenAI, you should possess depth in GPU, CPU, storage, or networking technologies. Experience in AI/ML and cloud infrastructure is beneficial, along with skills in decision-making amidst complex implications. We also value candidates who can manage ambiguous situations and work collaboratively to deliver impactful solutions.

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How does OpenAI support its Technical Program Managers concerning remote work?

OpenAI offers a hybrid work model for its Technical Program Managers, requiring three days a week in the office located in San Francisco. This approach allows for collaboration and innovation while providing flexibility. Additionally, we provide relocation assistance for those who are moving to join our team.

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What does a successful Technical Program Manager at OpenAI look like?

A successful Technical Program Manager in Capacity Planning at OpenAI demonstrates excitement about building infrastructure on a large scale and possesses the ability to juggle technical, business, and engineering considerations. They thrive in ambiguity, make complex decisions confidently, and have practical experience in collaborative environments, ensuring alignment between infrastructure supply and demand.

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What is the team culture like for a Technical Program Manager at OpenAI?

The team culture at OpenAI for a Technical Program Manager reflects a strong emphasis on collaboration, innovation, and a shared mission of developing safe AI technologies. Team members are encouraged to be self-starters, adapt to changing environments, and actively contribute ideas that further the company's infrastructure objectives while upholding an inclusive, diverse workspace.

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Common Interview Questions for Technical Program Manager, Capacity Planning
Can you explain your experience with capacity planning in technical programs?

In responding to this question, highlight specific projects where you successfully managed capacity planning. Discuss the methodologies used, any tools leveraged, and how your decisions impacted the project outcomes positively.

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How do you handle ambiguity in a project?

Demonstrate your ability to work in uncertain conditions by sharing strategies you employ, such as breaking down projects into smaller tasks, ensuring open communication with team members, and relying on data-driven decision-making.

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What strengths do you bring to the role of a Technical Program Manager?

Outline your technical expertise, leadership qualities, and problem-solving skills. Emphasize your experience with cross-functional collaboration and how these strengths will benefit OpenAI's capacity planning initiatives.

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Describe a challenging project you oversaw and how you overcame the obstacles.

Choose a specific project that illustrates your resilience and capability as a Technical Program Manager. Detail the challenges faced, your approach to resolving them, and the eventual outcomes, quantifying your success when possible.

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What is your process for identifying infrastructure requirements from teams?

Detail your approach to collaborating with engineering and product teams to gather insights on their infrastructure needs. Discuss methods such as workshops, interviews, and ongoing feedback sessions to ensure you capture all necessary requirements.

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How do you ensure alignment between capacity supply and demand?

Explain how you monitor usage patterns, project future demands, and work with various departments to tailor capacity planning. Your answer should indicate that you adeptly balance forecasted demand against existing infrastructure capabilities.

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What tools or methodologies do you prefer in managing technical projects?

Mention specific project management tools (like JIRA or Asana) or methodologies (Agile, Scrum) you are familiar with and why they are effective for technical program management, especially in the context of capacity planning.

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How do you assess the financial implications of infrastructure decisions?

Discuss the analytical methods you use to evaluate costs and ROI when making infrastructure decisions. Highlight the importance of aligning financial considerations with strategic goals.

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Can you provide an example of how you have influenced stakeholders in past projects?

Select an instance where your influence led to a successful project outcome. Emphasize your communication skills and how you built consensus among diverse stakeholders.

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What interests you about working at OpenAI?

Articulate your enthusiasm for OpenAI's vision of beneficial AI. Discuss how OpenAI’s emphasis on safety and inclusivity aligns with your values and why you're excited to contribute to such a forward-thinking organization.

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OpenAI is a US based, private research laboratory that aims to develop and direct AI. It is one of the leading Artifical Intellgence organizations and has developed several large AI language models including ChatGPT.

878 jobs
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Badge ChangemakerBadge Future MakerBadge InnovatorBadge Future UnicornBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Feedback Forward
Collaboration over Competition
Growth & Learning
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 19, 2025

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