Receptionist

As a Receptionist at Otterbein in Tipp City, your primary responsibilities include warmly welcoming customers as they enter and leave the community, answering phone calls, and directing inquiries appropriately. You will be expected to handle all interactions with the highest levels of hospitality and professionalism. Additionally, you will maintain a current list of residents, their locations, and emergency contact numbers. Your role is essential in creating a supportive atmosphere for all our residents and their families.

To apply for the Receptionist position at Otterbein, you should ideally have a high school diploma or equivalent and at least one year of relevant experience. Strong customer service skills, both verbal and written, are essential, alongside the ability to manage time efficiently and prioritize tasks independently. Proficiency in Microsoft Office is also a basic requirement to ensure smooth daily operations.

The Receptionist position at Otterbein comes with a variety of enticing benefits, including medical insurance with free virtual doctor visits, vision and dental insurance, paid time off that begins to accrue immediately, and retirement savings plans with a company match. Additionally, you will have access to the DailyPay program, an Employee Assistance Program (EAP), and tuition assistance for personal growth and development.

Receptionists at Otterbein in Tipp City typically work part-time hours, specifically from 3:30 PM to 6:30 PM on Fridays, and every other weekend from 9 AM to 4:30 PM. Depending on staffing needs, there may be opportunities to fill in for additional shifts, ensuring flexibility and support within the team.

DailyPay offers a fantastic benefit for Receptionists at Otterbein, allowing you to access up to 100% of your earned wages daily. Instead of waiting for your paycheck, you can access your money when you need it, making budgeting and handling daily expenses much easier and stress-free.

When answering this question, share specific examples from your previous roles that highlight your ability to interact positively with customers. Discuss how you managed difficult situations and provided exceptional care. Using detailed stories demonstrates your experience and problem-solving skills effectively.

An effective way to answer this question is to explain the strategies you employ when faced with multiple demands. For example, you could discuss using a checklist, maintaining open communication, and remaining calm under pressure. Provide examples of past experiences where these strategies led to successful outcomes.

Hospitality involves creating a welcoming environment and ensuring every individual feels valued and heard. In your response, emphasize the importance of personal connections and the ability to cater to each customer's unique needs through attentive service. Share an anecdote to illustrate your perspective.

It's vital to approach this question by showcasing your conflict resolution skills. Share a specific situation where you faced a challenging customer and explain how you maintained professionalism. Emphasize the importance of empathy and finding common ground to ensure customer satisfaction.

Illustrate qualities like compassion, excellent communication, and organizational skills. Discuss how these traits contribute to maintaining a harmonious environment and how they pertain to Otterbein’s values of person-centered care and community engagement.

Highlight your proficiency in using various software and tools, such as Microsoft Office, to manage appointments, document requests, and more. Discuss how technology streamlines the process of handling resident information and enhances communication with team members.

Make your answer personal by sharing your connection to the values and mission of Otterbein. Talk about your passion for providing care and support, and how you believe you can make a meaningful impact in the lives of residents and visitors.

Address the significance of confidentiality in a healthcare setting. Outline your commitment to privacy, describing measures you would take to ensure that all resident information is handled appropriately and securely, including following specific protocols.

This is your chance to shine! Choose a scenario that showcases your initiative and commitment to excellent service. Be specific about the actions you took and the positive outcomes that ensued, reinforcing your dedication to making a difference.

Reflect on your team collaboration experiences. Express how you aim to foster a supportive and positive atmosphere among your colleagues. Share your belief in the importance of teamwork and how you plan to be an active and caring participant in Otterbein's culture.