Customer Service Coordinator - 3rd Shift (Full Time)

As a Customer Service Coordinator at Penske Logistics, your primary responsibilities will include acting as the first point of contact for customer reporting requirements, providing timely status updates, and effectively communicating with both customers and drivers through various channels. You'll also monitor routes for any exceptions and escalate non-routine inquiries to ensure operational issues are addressed promptly.

To succeed as a Customer Service Coordinator at Penske Logistics, you should have excellent communication skills, both verbal and written, as well as a strong ability to problem-solve. Being familiar with Transportation Management Systems and having a customer-centric approach will help you thrive in this position while providing exceptional service to our clients.

The Customer Service Coordinator at Penske Logistics works the 3rd shift from 10:00 PM to 6:30 AM. Given that we operate 24/7, flexibility to work weekends and holidays is necessary. However, you will receive two days off per week, ensuring a balanced work-life schedule while contributing to a vibrant team environment.

Penske Logistics offers a comprehensive benefits package for Customer Service Coordinators that includes paid time off, medical, dental, and vision insurance, life insurance, and a retirement plan through our 401K. Associates also enjoy discounts and opportunities for professional development as they grow with the organization.

Yes! After completing the initial training period on the 1st shift, there is potential for remote work for Customer Service Coordinators at Penske Logistics. This flexibility allows you to balance your professional responsibilities with your personal life while continuing to support our customers effectively.

While answering this question, emphasize any previous roles where you've engaged directly with clients. Highlight specific examples of challenges you faced and how you resolved them, showcasing your problem-solving skills and commitment to customer satisfaction.

You can illustrate your method for prioritizing tasks by discussing a time you managed multiple responsibilities. Mention tools you use, such as to-do lists or digital task managers, and how you remain adaptable to shifting priorities in a busy setting.

When answering, provide examples of how you've de-escalated tense situations. Discuss your approach of active listening, empathy, and a solutions-focused mindset, showcasing your ability to turn challenges into opportunities for excellent service.

It's important to be specific about any experience you have with Transportation Management Systems. Discuss any relevant software you’ve used and how you effectively navigated it to gather and relay crucial data, which is a key aspect of this role.

You could respond by expressing admiration for Penske Logistics’ reputation in the industry and its commitment to both customers and employees. Highlight the alignment of your values with the company’s mission and a desire to contribute to the team’s success.

Provide a scenario where you simplified complex information for a customer or colleague. Focus on how you tailored your communication style to ensure understanding and the positive outcome that resulted from your efforts.

Discuss any roles where you were responsible for data management and reporting. Emphasize your attention to detail and your ability to analyze data metrics to inform decision-making, a crucial part of the Customer Service Coordinator position.

Illustrate your process for maintaining accuracy, such as double-checking your work, utilizing checklists, and embracing technology to minimize human error. Providing an example can further enhance your response.

Share any professional development steps you've taken, such as enrolling in courses, attending workshops, or participating in online training. Expressing your commitment to ongoing growth will resonate well with interviewers looking for proactive candidates.

Describe your techniques for managing stress, such as staying organized, prioritizing tasks, and practicing mindfulness. Providing an example of a particularly busy time you navigated successfully can lend credibility to your answer.